Business Operations Manager

Benefits:

• Flexible schedule
• Opportunity for advancement
• Training & development

About Us

Global Impact Group LLC is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and ISO 9001 / ISO 17100 certified provider of interpretation, translation, and staffing services. We deliver secure, high-quality language access solutions for USCIS and other federal agencies across more than 80 languages.

We are seeking a Business Operations Manager to support our USCIS contract. This role ensures continuity of leadership, manages day-to-day operations, and provides oversight when the Program Manager is engaged in executive-level responsibilities.

Responsibilities

• Oversee daily operations for multiple task orders (OPI, VRI, ASL, translation).
• Serve as acting lead in the Program Managers absence.
• Coordinate with Project Managers, Scheduling Coordinators, and CORs to ensure seamless service delivery.
• Support risk management, compliance tracking, and performance reporting.
• Monitor service-level agreements (SLAs) and escalate issues for resolution.
• Assist with financial oversight, including invoice reviews and cost tracking.
• Manage process improvement initiatives to increase efficiency and reduce costs.
• Mentor and support project staff to ensure consistent quality across the contract.

Qualifications

• Bachelors degree in Business Administration, Management, or related field (Masters preferred).
• 5+ years of operations or contract management experience, preferably in federal contracting or language services.
• Strong understanding of USCIS/DHS protocols, FAR regulations, and compliance requirements.
• Excellent leadership, communication, and organizational skills.
• Experience managing multilingual teams or service delivery projects preferred.
• Must be a U.S. Citizen or permanent resident eligible for Tier 3/Tier 5 clearance.

Compensation & Benefits
Paid training in federal compliance and USCIS-specific standards.

• Career growth opportunities toward Program Manager or Director-level roles.

How to Apply

Submit:

1. Resume / CV highlighting operations or contract management experience.
2. References from prior management roles.
3. Availability to start.

Apply at: careers@globallanguagesystem.com
Subject line: Business Operations Manager Application Raleigh