Program Assistant ACT / ACT TAY

The Program Assistant ACT / ACT TAY is responsible for organizing, coordinating, and monitoring all nonclinical operations of ACT under the direction of the team leader; providing receptionist activities including triaging calls, coordinating communication between the team and clients, and deescalating situations with clients who have increased symptomatology, and assisting clients, their families and agencies to get answers to questions.

Essential Functions

• Greet people at ACT headquarters and answering calls including : triaging calls, coordinate communication between team and clients; answering questions for clients, families, and agencies; work with callers to relieve urgent situations or to temporarily manage them until other staff are available; attend to symptomatic behavior of clients who come into the ACT office
• Maintain staff appointments and prepare weekly schedules for staff and clients
• Maintain staff work schedules and work with team leader for coverage during vacations and absences
• Record admissions and discharges in Department of Mental Health state computer system (CIMOR)
• Prepare letters, memos, and reports for the team, including collecting and preparing quarterly ACT fidelity reports
• Update and maintain a client handbook, client handouts, group lists, and other materials for client use
• Participate in daily staff organizational meetings
• Prepare for medication clinic to include typing schedule and ensuring all forms needed are in consumer file
• Ensure adequate supplies and forms are available
• Conduct financial intakes, ensuring each client has all needed financial and clinical forms signed at time of appointment
• Process and prep filing for scanning into electronic storage of paper consumer files
• Conduct reminder calls for next day appointments
• Assist and support all clinical staff with use of electronic systems
• Monitors all client records to see billing is progressing adequately
• Other duties as assigned

High School / GED required

WORK EXPERIENCE

Must have experience in the field of human services, office management or both

Compass Health Network is a nonprofit health care organization offering accessible, comprehensive, & compassionate behavioral health, substance use treatment, family medicine and dental services throughout Missouri. Our network of care includes Royal Oaks Hospital and Adapt of Missouri. We are both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC). Operating only from the highest ethical and professional standards, we provide access to innovative care designed to meet the health needs of the communities we serve.

About Compass Health Network

At Compass Health Network, we are a nonprofit organization committed to making a meaningful impact on communities across Missouri. We offer a wide range of essential services, including behavioral health, substance use treatment, family medicine, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), we are dedicated to providing high-quality care that addresses the diverse needs of those we serve. Our mission is simple but powerful : Inspire Hope. Promote Wellness.

Why join us?

At Compass Health Network, we're proud of the dedicated team we've built. We believe our people are our greatest strength - passionate, skilled, and committed to making a positive impact in the lives of others. Here, you'll find a workplace that values collaboration, growth, and the opportunity to be part of something bigger.

We offer more than just a job; we provide a platform for personal and professional growth. As a member of our team, you'll enjoy :

Competitive Benefits

We're looking for individuals who are eager to bring their talents and dedication to a team that's focused on making a real impact. If you're ready to contribute to meaningful work and grow alongside a passionate group of professionals, we'd love to hear from you! If you're looking for a place where your work truly matters & where you can grow, we look forward to hearing from you!

Compass Health is an Equal Opportunity / Affirmative Action Employer and an E-Verify participant.