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Customer Care Advocate

Customer Care Advocate

Village Capital & InvestmentHenderson, NV, United States
6 days ago
Salary
$16.00–$18.00 hourly
Job type
  • Full-time
  • Part-time
Job description

About Us :

Village Capital & Investment LLC is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, and USDA loans. Our headquarters are located in Henderson, NV. As a lender / servicer, we work with loan originators, brokers, and correspondents to offer our customers competitive rates and excellent terms.

Duties and Responsibilities :

  • Receiving inbound calls from current and potential clients
  • Place outbound calls to follow up with clients on a resolution to their issue
  • Assisting with their basic mortgage needs to achieve one call resolution
  • Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.
  • Partner with internal and external departments to resolve client issues

Benefits :

  • Competitive Starting Wage
  • Great Health Benefits package including Medical, Dental, Vision
  • 401(k)
  • 1 week of paid training. We are invested in your success and development.
  • Daytime hours from 5 : 00 am to 7 : 00 pm, Monday - Friday
  • Full-Time or Part-Time consistent schedules and hours you can count on every week with overtime opportunities available

    • REQUIREMENTS :

  • High school or equivalent (Preferred)
  • Computer skills : 1 year (Preferred)
  • Customer Service Experience
  • Excellent Phone Etiquette
  • Keeping composure during stressful predicaments
  • Possess a strong work-ethic
  • Must be attentive to detail
  • Must be computer proficient (Excel, Word, Gmail, Google, etc.)
  • Teachable
  • Personable
  • Outgoing
  • Dependable
  • Always seeking to improve
  • Commitment to confidentiality
  • Essential organizational skills
  • Exceptional verbal and written communication

    • Job Types : Full-time, Part-time

    Pay : $16.00 - $18.00 per hour

    Benefits :

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

    • Shift :

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift

    • Education :

  • High school or equivalent (Preferred)

    • Experience :

  • Customer Service : 1 year (Preferred)

    • Employment with Village Capital & Investment is contingent on the successful completion of a background check. This process may include, verification of employment history, educational background, criminal records, and credit checks where applicable. Any discrepancies or findings may affect employment eligibility. By applying for this position, candidates consent to the background check process in accordance with applicable laws and regulations.

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    Customer Advocate • Henderson, NV, United States