Talent.com
Assistant Manager
Assistant ManagerPlanet Fitness • O Fallon, MO, US
Assistant Manager

Assistant Manager

Planet Fitness • O Fallon, MO, US
30+ days ago
Job type
  • Full-time
Job description

Assistant Manager

The Assistant Manager is primarily responsible for managing the day to day club operations. Ensuring that all performance and objectives are met in order to provide a "Judgement Free" member experience. Assistant Managers will assist in the hiring, firing, and the training process for all employees and will be responsible for leading the team in a positive, motivation manner with a continuous focus on employee development. Assistant Managers will also be responsible for ensuring a financially successful club. This position will regularly direct all front desk personnel.

Daily Staff Management Duties :

  • Assist Club Manager in creating staffing schedules with the assurance that all shifts are regularly covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching staff members to provide exceptional customer service.
  • Lead a team through systems and operations to achieve common goals.
  • Assist in preparation of all HR related forms in a timely manner.
  • Work with Club Manager to resolve employee issues or concerns in a professional manner.
  • Assist Club Manager in disciplinary / termination activities.
  • Provide backup support for any employee who is absent.
  • Uphold the integrity and security of staff files and sensitive company documents.
  • Be a brand ambassador by leading a Judgement Free lifestyle.
  • Responsible in assisting Club Manager in the training and development of staff to include providing day to day coaching of all staff.
  • Assist Club Manager in pre-screening, hiring, firing, onboarding, and recruiting.

Customer Service / Front Desk Activities :

  • Greet members and guests, provide exceptional customer service in a way that makes members feel comfortable and welcomed.
  • Answer phones in a friendly manner and professionally assist callers.
  • Give tours, sign up new members, log amenities, and communicate updates and events to members and guests.
  • Respond to members questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the POS systems.
  • Assist in emergency medical situations.
  • Uphold rules and policies in the facility.
  • Detailing tanning beds / acrylics / vents on a weekly basis.
  • Counting and tracking inventory on a weekly basis.
  • Running all necessary reports on a daily basis.
  • Lead by example and maintain consistent accountability.
  • Communicate effectively and clearly between all staff members.
  • Member Accounts :

  • Utilize Datatrak to assist with updating barcodes, change of address and billing or payment questions.
  • Properly submit refund proposals.
  • Create new memberships.
  • Uphold integrity and security with member documents and sensitive information at all times.
  • Club Cleanliness and Maintenance :

  • Keep front desk area as well as the lobby clean and orderly.
  • Regular facility cleaning and upkeep.
  • Regular cleaning of equipment and tanning units.
  • Ensure restrooms are clean, stocked, and clutter free by creating and following a routine cleaning schedule.
  • Accurate completion of daily and weekly cleaning responsibilities.
  • Oversee the safety of employees, members, and club. Report repairs to the Director of Operations as well as assigned maintenance technician in a timely manner.
  • Miscellaneous :

  • Oversee the ordering of club supplies using a specific budget base on club requirements.
  • Track key performance indicators such as guest counts, cancels, and info calls.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Assist in the completion of recorded info call inspections.
  • Actively participate in growth and development opportunities.
  • Successfully partner with team members and senior leadership.
  • Qualification / Skills :

  • One year of customer service experience is preferred.
  • High school diploma / GED equivalent required.
  • Must be 18 years or older.
  • CPR certification required.
  • Superior problem solving skills.
  • Exceptional leadership and diplomacy skills.
  • Be a representative of the core values of PFMW at all times by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty.
  • Must be willing to occasionally travel for training and to support other locations.
  • This position may require overtime, weekends, evenings, and holidays. Must be flexible.
  • Physical Demands :

  • Continual standing and walking during shifts.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift 75 pounds.
  • Frequent climbing, balancing, kneeling, crouching, pulling, and grasping.
  • Employee must never put themselves under any equipment.
  • Compensation : $640.00 per week

    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    Join The Club

    Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

    Our member mission says it best : our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.

    To find your perfect fit, search for a club opportunity near you.

    Create a job alert for this search

    Assistant Manager • O Fallon, MO, US

    Related jobs
    Assistant Manager

    Assistant Manager

    Arby's • LAKE ST LOUIS, MO, US
    Full-time +1
    Flynn Arby’s joined Flynn Group in 2018 with the acquisition of 300+ restaurants.Today we are the largest Arby’s franchisee in the world and continue grow by building new stores and acquiring other...Show more
    Last updated: 30+ days ago
    Assistant Store Manager

    Assistant Store Manager

    Ross Dress for Less • Chesterfield, Missouri, United States
    Full-time
    Quick Apply
    Our values start with our people, join a team that values you!.We are the nation’s largest off-price retailer with over 2,000 stores and a strong track record of success and growth.Our focus has al...Show more
    Last updated: 30+ days ago
    Store Manager

    Store Manager

    Family Dollar • Pacific, MO, USA
    Full-time
    Join the Family Dollar team as a Store Manager and help us lead our store to success.As a Store Manager, you will be responsible for hiring, training, and managing staff, overseeing store operation...Show more
    Last updated: 24 days ago • Promoted
    Seasonal Retail Associate

    Seasonal Retail Associate

    Duluth Trading Company • Old Monroe, MO, United States
    Temporary
    A successful Retail Store Associate will strive to go for WOW! Go for WOW! is the standard of customer service at Duluth Trading Company. It is treating the customer right and looking for opportunit...Show more
    Last updated: 30+ days ago • Promoted
    Specialist Aide

    Specialist Aide

    Archdiocese of St. Louis Missouri • Old Monroe, MO, United States
    Full-time
    Louis strives to teach and share our faith, serve others, and foster unity throughout the St.Once a part of Kenrick-Glennon Seminary's campus, the Cardinal Rigali Center in Shrewsbury, MO is today ...Show more
    Last updated: 20 days ago • Promoted
    Assistant Manager

    Assistant Manager

    Pizza Hut • Ballwin, MO, US
    Full-time
    BIG BEND SQUARE, Twin Oaks, MO ID#P1-679746-1.Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units...Show more
    Last updated: 30+ days ago • Promoted
    Certified Nursing Assistant (CNA)

    Certified Nursing Assistant (CNA)

    Arbor View Nursing and Rehabilitation • Cedar Hill, MO, United States
    Full-time +1
    ON THE SPOT WALK IN INTERVIEWS WELCOMED DAILY •.We are offering a $2,500 Sign on Bonus for Full Time CNA's!.Bring a friend! We have a $250 referral bonus. Experience the Arbor View difference.Join a ...Show more
    Last updated: 12 days ago • Promoted
    Assistant Manager

    Assistant Manager

    Jimmy John's • Eureka, MO, US
    Full-time
    Assistant Managers help oversee in-store operations alongside the General Manager.The Assistant Manager plays a major role in ensuring the store is in exceptional order and that all employees are p...Show more
    Last updated: 30+ days ago • Promoted
    Assistant Manager

    Assistant Manager

    Taco Bell • Chesterfield, MO, US
    Full-time
    Assistant Manager Chesterfield, MO.Taco Bell joined Flynn Group in 2013 with the acquisition of 76 restaurants.Since then, we have more than tripled in size to become the 3rd largest Taco Bell fran...Show more
    Last updated: 30+ days ago • Promoted
    Assistant Manager

    Assistant Manager

    Walmart • Pacific, MO, USA
    Full-time
    Join the Walmart team as an Assistant Manager and help us lead our store to success.As an AM, you will assist with hiring, training, and managing staff, oversee store operations, and ensure that cu...Show more
    Last updated: 24 days ago • Promoted
    Travel Emergency Department Registered Nurse - $2,293 per week

    Travel Emergency Department Registered Nurse - $2,293 per week

    Nurse First • Centerville, IL, US
    Full-time
    Nurse First is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Centerville, Illinois.Job Description & Requirements. Pay package is based on 12 hour shifts and 36 hou...Show more
    Last updated: 24 days ago • Promoted
    Outside Sales Representative

    Outside Sales Representative

    Platinum Supplemental Insurance • Hardin, IL, US
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more
    Last updated: 16 days ago • Promoted
    Assistant Store Manager

    Assistant Store Manager

    United Pacific • Manchester, MO, United States
    Full-time
    As an Assistant Manager you will be in a full-time position that offers benefits including;.Day Performance-Based Increase. Medical, Dental and Vision Insurance.The Assistant Store Manager is a lead...Show more
    Last updated: 1 day ago • Promoted
    Parts Specialist

    Parts Specialist

    O'Reilly Automotive • Winfield, MO, US
    Full-time
    The Parts Specialist will provide all retail and installer customers with a high level of service.This position will also support store management in the accomplishment of assigned tasks.Bilingual ...Show more
    Last updated: 30+ days ago • Promoted
    Specialist Aide

    Specialist Aide

    Archdiocese of St Louis • Old Monroe, MO, United States
    Full-time
    Louis strives to teach and share our faith, serve others, and foster unity throughout the St.Once a part of Kenrick-Glennon Seminary's campus, the Cardinal Rigali Center in Shrewsbury, MO is today ...Show more
    Last updated: 16 days ago • Promoted
    Assistant Manager

    Assistant Manager

    Checkers & Rally's • St. Charles, MO, US
    Full-time
    At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the team you will assist the General Manager with executing the restaurant ...Show more
    Last updated: 30+ days ago
    CASHIER

    CASHIER

    Harvest Market • Winfield, MO, US
    Full-time +1
    Get paid daily! We've partnered with DailyPay to offer employees more control over their earnings!!!.The responsibilities of the Cashier is to scan the customer's selections, ensure that the prices...Show more
    Last updated: 30+ days ago • Promoted
    Licensing Manager (Qualified Party)

    Licensing Manager (Qualified Party)

    ADB Companies Inc • Pacific, MO, United States
    Full-time
    To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be.We are a customer-centric partner providing innovative solutions. The safety, well-being, and career growth of...Show more
    Last updated: 30+ days ago • Promoted