Technical Program Manager – Technical Service Operations (TSO) - Now Hiring!

StellantisAuburn Hills, MI, United States

30+ days ago

Job type

Full-time

Job description

We are seeking a highly motivated and detail-oriented Technical Program Manager (TPM) to lead cross-functional efforts focused on Service / Field Quality and product improvement initiatives for our Commercial Van. This role will serve as the primary interface with key commercial customers, ensuring timely resolution of field concerns and driving continuous product enhancements based on real-world data and customer feedback. Additionally, this role with lead Global convergence projects and key monthly operations reviews for the NA TSO team.

Key Responsibilities :

Customer Interface & Relationship Management

Act as the primary point of contact for key commercial van customers regarding field quality concerns, product feedback, and improvement initiatives.
Facilitate regular technical reviews and status updates with key stakeholders.
Translate customer feedback into actionable engineering and quality initiatives.

Product Improvement & Lifecycle Management

Identify and prioritize product improvement opportunities based on field data, customer input, and internal assessments.

Manage cross-functional teams (quality, engineering, manufacturing, and supplier quality) to drive root cause analysis and resolution of field concerns.

Track and report on field performance metrics and issue resolution timelines.

Ensure changes are validated, documented, and communicated effectively across the organization.

Program Management

Develop and maintain detailed program plans, risk registers, and issue logs.

Ensure alignment between internal teams and Customer’s expectations on timelines, deliverables, and quality standards.

Manage cross-functional projects with Global and Regional TSO teams from project inception through implementation.

Manage monthly TSO deliverables and key operations reviews.

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer : 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with :

An employer match on contributions to your 401k, Roth, and Catch-Up plans

An employer contribution, even if you don’t contribute

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions :

Tuition reimbursement

Student loan refinancing programs

18 paid volunteer hours each year to make a difference in your community

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.

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Technical Program Manager • Auburn Hills, MI, United States