RxARECARE Supervisor

Job Description

Job Description

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who :

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Work Location : Pittsburgh, PA

Job Classification : Exempt

Job Status : Full time

Reports To : RxARECARE Operations Manager

Purpose :

The RxARECARE Supervisor leads operations activities for specific teams at PANTHERx™ Rare Pharmacy. The supervisor is responsible for executing the designed RxARECARE program, which includes patient onboarding, patient engagement, adherence programs, quality, coaching and training. The RxARECARE Supervisor will mentor newly hired staff, train existing staff, and address escalated patient, manufacturer, prescriber, or leadership concerns. The RxARECARE Supervisor will be responsible for directly leading all pharmacists, nurses, pharmacy technicians, Insurance resolution specialists, and patient care coordinators on the team.

Responsibilities :

• Leads RxARECARE team to provide services to patients and partners
• Distributes responsibilities to team daily to ensure all patient engagement activities are handled daily
• Evaluates and acts on daily reports regarding operations, assuring the team exceeds partner expectations
• Hires and trains staff to support business operations within the RxARECARE Team, including pharmacist, nurses, and support roles
• Performs monthly call monitoring for each team associate and coach on identified issues
• Participates in the process of implementing new business program and the creation of operational support materials
• Responsible for the coordination of processes and overall compliance of REMS programs (applicable when leading program requiring REMS)
• Conducts staff training for new processes / process changes
• Participates in regular meetings with leadership to discuss staff needs and accomplishments
• Participates in RxARECARE Workgroup meetings
• Completes and delivers team members annual reviews
• Staffs within the team as needed to support current business
• Additional projects and activities as assigned

Required Qualifications :

Preferred Qualifications :

Work Environment :

This position operates in a well-lit, mail order distribution pharmacy environment. Role routinely uses pharmaceutical equipment and safety supplies.

Physical Demands :

Individual must be able to stand for extended periods of time; lift up to 20 pounds; and utilize the computer and bar code scanner. Must be able to use proper personal protective equipment including, but not limited to, gloves, eye protection and face masks when needed. Reasonable accommodations will be made to individuals with disabilities to perform the essential function of the job.

Benefits :

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short / long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course, we offer paid holidays too!

Equal Opportunity :

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.