Service Support Technician

Service Support Technician

Golden CO

Pay From : $38,500 / yr ($18.56 / hr)

MUST :

Eligible for Public Trust

2+ years of experience working in a customer service / warehouse ordering and logistic support

Experience with timecard administration and scheduling

Experience handling order requests, order fulfillment and filing appropriate orders with warehouse

Strong computer skills

Experience supporting work for Federal client is a plus

Strong communication skills both written and verbal

Provide high level customer service and support

Able to work well with a variety of team members

Strong attention to details and good organization skills

High school Diploma or GED is required

DUTIES :

The ideal candidates will work with clients and clinicians to take and process orders and assure they are properly filed with warehouses for order completion

Candidates will support agents with procedures and process for complex transaction

Ensuring agents understand and comply with all call center objectives, performance standards and policies

Identifying operational issues and suggesting possible improvements

Preparation of reports and analyzing data to assist management and clients

Provide assistance with tasks such as guiding the clinician through the remote order entry system, conducting model changes, device registration, making serial number changes and telehealth service entry procedures

Quadrant is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act".