Customer Service Representative

Customer Service Representative - Richardson, TX

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Customer Service Representative.

Job Description :

The Customer Support team is the first point of contact for all our customers. We are

responsible for providing excellent customer service through identifying issues

quickly, providing effective solutions, educating the customer to reduce future

avoidable contacts, owning the customer query until resolved or escalating to the

correct team. The customer service team identifies improvement opportunities

aligned to our key objectives such as Customer Agent Impact Score (CAIS), First

Contact Resolution (FCR) & transfers.

Our customer support team is the first port of call for customers. It is vital we deliver

excellent support to ensure we remain the most trusted cryptocurrency platform.

Responsibilities :

The Customer Support team is the first point of contact for all our customers.

We are responsible for providing excellent customer service through identifying issues quickly, providing effective solutions, educating the customer to reduce future

avoidable contacts, owning the customer query until resolved or escalating to the

correct team.

The customer service team identifies improvement opportunities

aligned to our key objectives such as Customer Agent Impact Score (CAIS), First

Contact Resolution (FCR) & transfers.

Our customer support team is the first port of call for customers. It is vital we deliver excellent support to ensure we remain the most trusted cryptocurrency platform.

Qualifications we seek in you!

Minimum Qualifications :

Experience with different channels of support, including voice, email and messaging (at least

1 year of experience in one of the above)

Strong interpersonal, analytical, and communication skills; must be fluent in the English

language (strong oral and written English language skills)

Experience working with Google Sheet and Google Doc and / or Microsoft Excel and Microsoft

Word

Flexible and adaptable to the evolving needs of a high-growth and fast paced organization

environment

Detail-oriented with strong customer focus

Preferred Qualifications (Not Mandatory) :

Any Graduate degree (BA, , B.Sc, etc)

Experience working in a FinTech / Crypto environment / company

Strong problem-solving and decision-making abilities

Ability to multitask, prioritize, and manage time effectively

Familiarity with customer relationship management (CRM) systems and practices

Interest in the crypto economy

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.

The approximate annual base compensation range for this position is $22.25 per hour. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity

Location-based Roles Los Angeles, California based candidates are not eligible for this role. Richardson, TX area candidates are eligible for this role only.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.