M1 Gaming Casino Manager

Overview

Under general supervision directs overall operations and manages all aspects of the Cage / Vault operation, including hires, supervising and evaluating employees; implements departmental / casino policy; ensures adherence to regulatory requirements; troubleshoots and reconciles problems / issues; ensure operational accuracy and efficiency; and performs other duties as required.

Responsibilities

• Supervise overall Cage / Vault operations by establishing priorities, assigning, coordinating and / or monitoring the work of staff, including assigning tasks, scheduling employees and approving time off, administering corrective action, providing training and evaluating performance to promote smooth, efficient operations and excellent guest service.
• Establish, maintain, evaluate and / or revise policies and procedures to be followed by department personnel in daily operations to promote operational efficiency and cost savings.
• Oversee staff performance, providing regular input regarding quality and quantity of work; provide employees with guidance and direction to correct deficiencies and improve productivity.
• Ensure that audit exceptions are reviewed and resolved in a timely manner by interfacing with auditing staff to determine how the exception occurred and then working with cage / vault staff to correct the circumstances which led to the event so that cage / vault transaction errors are kept to a minimum.
• Assure that manual and computerized documentation / records, such as exception reports, cash flow and balance reconciliation sheets are correctly maintained and expedited, in order to provide accurate current and historical information.
• Respond to requests from other departments and staff in a courteous manner to provide information and resolve problems within the area of assignment.
• Respond to guests' questions, using customer service approaches, providing information about casino gaming promotions, special events, and programs procedures outlined in reference guides to assist guests, advertise marketing campaigns and encourage guest attendance and participation.

Qualifications

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