Member Center Manager (Branch Manager)

Job Description

Job Description

Role

To direct the operations of a full service credit union member center supervising a full-time staff. To ensure high quality service is delivered through a trained and motivated staff. To achieve member center financial, operational, and growth plans.

Major Duties and Responsibilities

• Directs and monitors a staff to ensure professional, courteous and prompt service to the member center members while assuring effective utilization of personnel.
• Develops and motivates staff through timely and objective performance evaluations, equitable salary structure, appropriate training and disciplinary action. Facilitates staff meetings to improve quality service, product knowledge and communication.
• Responds to member inquiries regarding credit union products and services. Resolves members grievances within credit union policies and procedures within their knowledge base and / or authority.
• Performs member transactions and account opening and maintenance duties as needed.
• Monitors and develops member center growth in deposit, loan, and membership activity to ensure the attainment of established goals while staying within budgeted operating plan.
• Ensures all activities are in compliance with established credit union policies and procedures and government laws and regulations.
• Participates in community activities and calls on organizations to enhance public awareness of the credit union.
• Maintains security and general upkeep of member center facility.
• Performs other duties as assigned.

Position Qualifications

Minimum one to three years of similar or related experience required. Prior management experience preferred.

Equivalent to a four-year degree or proven ability through prior experience

Ability to communicate (both oral and written)

Extremely detail-oriented

Excellent judgment

A significant level of trust and diplomacy

Ability to work with little or no supervision

Ability to lead a team

Ability to foster sound relationships with other entities

Ability and willingness to attend functions outside normal work hours

Standard position hours are Monday through Friday 8 : 15-5 : 15 and Saturday 8 : 45-12 : 15. Typically one Saturday off per month. Employee will typically have a 1 / 2 day off during the same calendar week when working Saturday morning. Hours may vary based on member center coverage needs. Candidates with ties to the geographic area are preferred.

Available Benefits Include :

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