Creative Experience Lead

Job Description

Job Description

Who We Are

DCG is an award-winning, full-service engagement, digital, research, and data company with over 15 years of experience supporting the military, Veterans, and the American public. DCG strategically researches, plans, executes, and evaluates large-scale, multi-platform outreach initiatives across a wide range of mission-driven issues including human trafficking awareness, mental health stigma reduction, suicide prevention, ending homelessness, Veteran health, transportation safety, small business resources, and public diplomacy, to name a few. Additionally, our research and digital teams employ mixed methods research, Human-Centered Design (HCD), and change management principles to integrate new technologies built around well-researched user journeys.

Position Overview

DCG is seeking a senior design and customer experience professional to lead and manage creative services for a large-scale Defense program that supports community quality-of-life programs for active military service members, their families, and survivors worldwide. This position will serve as our customer's primary design thought partner and customer experience strategist, helping to drive innovation in how information, services, and experiences are delivered to the military community. To execute this vision, the Creative Experience Lead will foster human-centered design, guiding creative and brand strategy, interpreting customer feedback and user insights, and enabling modern, accessible, and data-informed customer experiences.

Note : This position is currently contingent on contract award

Location

Remote; the selected candidate will work during DCG's core Eastern Standard Time business hours. Candidates located within the National Capital Region will be given preference given the possibility for ad-hoc, in-person support.

Responsibilities

• Develop detailed user personas, scenarios, journey maps, and other artifacts based on collected data to support digital development and enhancement of content delivery and user experiences.
• Offer targeted insights and recommendations for enhanced user engagement and reflect changes in digital landscapes to guide strategic recommendations for enhancing website performance and user engagement.
• Provide the customer overviews of key findings and trends observed with detailed usage patterns, user engagement metrics, and web health indicators such as site speed, mobile responsiveness, and accessibility.
• Lead content lifecycle management, creation of visual concepts that inspire, inform, and captivate internal and external audiences.
• Support across online and print content, collateral and multimedia materials, paid, earned, owned, and shared media and publications, and briefings or other presentations.
• Lead creative services for the creation of imagery (e.g., original illustration and graphic design and still and video image capture) and audio capture in support of various content, policies, services, information, and programs.
• Propose, create, modify, and obtain approval for customer imagery, including original graphic illustrations and designs, still and video image captures, and audio captures in support of online resources, print, collateral, and multimedia materials while maintaining a focus on innovation, outcome-based results, future needs, and proven strategies.
• Support logo development, imagery, and standardization of visual identity through the creation and maintenance of comprehensive visual style guides.
• Provide comprehensive digital strategies support, focusing on UX research, innovative UI design and testing, daily content operations, and user engagement across customer- and information-centric websites, applications, and social media platforms.

Required Qualifications

Preferred Qualifications

Culture at DCG

DCG boasts a flexible and adaptable culture. We value hardworking, self-motivated, and dedicated team members and are committed to fostering ample opportunities for career advancement. Get a glimpse into our culture here :

Benefits Snapshot

All qualified applicants will receive due consideration for employment without regard to personal characteristics or membership in any group protected by federal, state, or local law to include Veteran or disability status. DCG does not tolerate discrimination or harassment of any kind in the workplace, and we are committed to fostering a corporate culture that respects and values differences of thought informed by unique experiences.

If you are a person with a disability needing assistance with the application process, please contact hr@dcgcommunications.com.