Service Advisor

Job Description

Job Description

Service Advisor

Charlotte, NC | Vermeer All Roads

If you’re customer-focused, detail-oriented, and enjoy working around heavy equipment, we want to meet you. Vermeer All Roads is hiring a Service Advisor to be the first point of contact for our service department, coordinating repairs, communicating timelines, and delivering a first-class customer experience. Prior service advisor experience is required; heavy equipment / heavy-duty background preferred.

Compensation

• $50,000-$55,000 base salary plus commission (based on experience)

Full-time, weekday schedule

Benefits

401(k) with company contribution

Paid time off and company-paid holidays

Tuition reimbursement

Employee referral bonus program

Responsibilities

Provide excellent customer service, act as liaison between customers and the dealership

Schedule appointments and prepare estimates

Advise on maintenance per manufacturer specifications

Create, update, and document repair / work orders accurately

Maintain strong customer relationships, drive retention and referrals

Proactively update customers on status, estimate changes, and pickup timing

Other duties as assigned

Qualifications

High School Diploma or GED

Valid driver’s license

Previous service writing / advisor experience required

Heavy-duty / heavy equipment experience preferred

Strong customer service, multitasking, prioritization, and efficiency skills

Work Authorization

All Roads does not provide H1-B sponsorship.

AAP / EEO Statement

All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Reasonable accommodations will be provided unless they impose undue hardship.

Apply today to join a team built on service, quality, and career growth.