Chief Operating Officer

Job Description

Job Description

Description :

The Chief Operating Officer (COO) reports to the CEO, is an integral member of the Senior Administrative Leadership Team (SALT) and has leadership responsibility for operations for our large multi-location, multi-specialty medical group that includes ancillary services. Responsibilities include providing the operational and strategic leadership necessary to deliver high-value care (cost, efficiency, quality, and patient experience). The COO is accountable for identifying, planning, and implementing opportunities to optimize operational performance, provider alignment, patient experience, financial performance, and provider and staff engagement. COO empowers leaders and employees at all levels to be innovative and action-oriented while advancing a culture of accountability with clearly established lines of authority and decision-making.

ESSENTIAL FUNCTIONS :

• Actively partners with other C-Suite executives to develop and implement long-range plans, goals, and objectives for the organization and ensures that the strategies and goals of the organization are met collaboratively.
• Takes ownership of clinical operational objectives and leads the Directors of Operations and their teams to achieve these objectives. This includes establishing the overall strategy, business and operation planning, efficiency, and market growth for the areas of responsibility including for all provider practices / clinical operations and assigned ancillary services.
• Researches and assesses the competitive market and develops strategies and initiatives to capture potential new markets and lines for additional profitable market growth, in collaboration with the SALT.
• Partners with the Medical Director to ensure that clinical operations provide safe, coordinated, and high-quality care to patients.
• Partners with Chief Financial Officer (CFO) to monitor and oversee the cost effectiveness of operations and ensures that all revenue and expense budgets and goals are met each year. Identifies and defines longer range capital plans.
• Provides leadership oversight to facilities maintenance and remodeling projects and the acquisition of new clinical facilities.
• Partners with the Director of Human Resource’s office to develop and maintain a culture that encourages excellence and achieves outstanding results in patient, provider and staff satisfaction. Actively supports leadership development, mentoring and succession planning of emerging leaders and selection, professional development and retention of staff. Ensures a culture of recognition and teamwork.
• Empowers employees at all levels to be innovative and action-oriented while advancing while advancing a culture of accountability with clearly established lines of authority and decision-making.
• Is visible to providers and facilitates a smooth communication between clinicians and operating executives through operational transparency. Facilitates a culture of trust between administration, providers, and staff.
• Evaluates and improves current practice operations, policies and processes. Hardwires responsive and proactive operating processes and systems to meet market pressures and growth.
• Sustains an environment of continuous quality improvement and efficiency, including the identification of concrete performance measures across clinical, service, financial, operational, management and patient satisfaction.

Requirements : EDUCATION :

A Bachelor’s Degree is required. A Master’s Degree in Business Administration, Healthcare Management, or related field is highly preferred.

EXPERIENCE :

A minimum of 10 years of significant leadership experience in progressively challenging leadership roles. Significant demonstrated leadership success leading management and / or director level teams and a significant scope of indirect reports in a multi-specialty group practice or within an integrated health system.

REQUIREMENTS :

KNOWLEDGE AND SKILL REQUIREMENTS :

PHYSICAL / MENTAL DEMANDS :

Variety of activities including sitting, walking, bending, reaching. Must be able to stand for 2-4 hours while making presentations. Occasionally push / lift / carry equipment and materials.