Service Manager Trailer Dealership

Hale Trailer Brake & Wheel, Inc is a multi-location, full-service trailer dealership seeking an experienced Service Manager for its branch located in Raleigh (Wendell), NC.

This is an exciting opportunity to be a part of our new and expanding branch location. The ideal candidate will have extensive experience in the heavy-duty truck and trailer industry who is qualified to manage a trailer shop.

Hale is an industry-leading, family-friendly company offering a challenging and fulfilling career opportunity with an attractive work / life balance. We offer a competitive salary, excellent medical, vision & dental benefits, paid vacation and 401k and profit-sharing plan. In addition, company provided uniforms and PPE.

The individual in the role will manage a fully equipped semi-trailer and truck equipment shop and provide a complete range of maintenance and repair services to retail customers as well as the Company's internal sales and rental departments. Achieving profitable growth will be the primary objective.

Responsibilities :

• Evaluate mechanics and assign jobs to achieve quality work, maximum efficiency, and profitability.
• Evaluate a wide range of service opportunities, preparing estimates and securing new work.
• As needed, assist with completing repairs in order to meet all customer deadlines.
• Support the sales and rental departments with estimates, maintenance, and repair services.
• Coordinate with parts department to order and receive parts to complete jobs on time.
• Prepare, review and close out work orders accurately and on a timely basis.
• Manage the service department in accordance with all Company policies, DOT, OSHA and all other gov't regulations.
• Develop new and maintain existing customer relationships.
• Maintain customer, vendor, and trailer files and review pricing and approve vendor invoicing.
• Comply with the Company safety program by promoting safety awareness and a safe work environment.
• Hire, train, guide and motivate a staff of skilled mechanics to achieve excellent customer service and satisfaction.
• Attend management meetings and vendor training programs.

Requirements :