Operational Intelligence - Software Engineer

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients, and colleagues with the best experience possible for over 150 years. Now, help us transform our workforce of the future, today.

We are currently looking for an Operational Intelligence - Software Engineer to join the ITSM division's Operational Intelligence team. The Operational Intelligence team creates value for stakeholders by elevating each team's data-driven decision-making capabilities through automation of metric and KPI data collection and reporting. If you are interested in using data and metrics to improve business and operations processes, this job may be for you.

The Operational Intelligence - Software Engineer will :

Design and build data pipelines to support function, service, process metrics and KPI's. Pipelines can include data streams, ETL processes, API's, databases, machine learning, AI, and other integrations.

Work closely with process owners, service owners, functional teams, and executive sponsors collecting operational metric and KPI requirements.

Design and build process automation and system integrations that are measurable to advance strategic projects and measures.

Build and maintain data collection workflows using Power Automate and Python for rapid development and prototyping.

Design and develop datasets in SQL and Power BI to enable stakeholders to develop self-serve reports, dashboards, and data-driven decision-making experiences.

Work closely with data engineering teams to evolve production data pipelines and datasets.

In addition to designing and building data-centric workflows, process automation to assist stakeholders and sponsors is a big part of this job. This role includes hands-on development as well as being an SME that can coach and mentor others in the organization to elevate their processes as well using a variety of tools and methods.

Join Zions Power Automate and ServiceNow Citizen Development programs as contributor and SME / liaison with Operational Intelligence team.

Other duties as assigned.

Qualifications :

SQL Relational Modeling experience.

Power BI, Excel, Pivot Table, or similar experience.

Some experience in modern programming languages, building APIs and services, orchestrating applications, build automation technologies or other directly related experience.

Bachelors degree in computer science, computer engineering, or related field. A combination of education and experience may meet qualifications

Dimensional Modeling experience is a plus.

Python experience is a plus.

Power Automate experience is a plus.

Experience with machine learning and AI a plus.

ITIL training and certifications a plus.

Work Location :

This position is fully in office (5 days a week) at the Zions Technology Center - 7860 South Bingham Junction Blvd, Midvale, UT 84047

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as :

Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.

At least 75% of the building is powered by on-site renewable solar energy.

Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.

Large modern cafe with a healthy and diverse menu.

Healthy indoor environment with ample natural light and fresh air.

LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Benefits :

Medical, Dental and Vision Insurance - START DAY ONE!

Life and Disability Insurance, Paid Parental Leave and Adoption Assistance

Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts

Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays

401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience

Mental health benefits including coaching and therapy sessions

Tuition Reimbursement for qualifying employees

Employee Ambassador preferred banking products

Employees may, at the company's discretion, be eligible to receive a cash bonus award

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.

Req ID : 068912

Equal Opportunity Employer

It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.

If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST.

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