Customer Support Specialist (Spanish + English) Columbia

About the client : Our client is a leading law agency based in the USA. They specialize in helping lawyers harness the power to grow their practices and reach their goals.

About the role : As a Customer Support Specialist, you will be responsible for addressing customer inquiries, resolving problems, and providing exceptional service. Your primary goal is to ensure customer satisfaction and maintain positive relationships with clients.

What youll be doing :

• Answer customer queries via phone, email, chat, or other communication channels.
• Provide accurate and timely information regarding products, services, and policies.
• Investigate and resolve customer issues, complaints, or concerns effectively.
• Collaborate with other departments to elevate and resolve complex problems.
• Maintain a deep understanding of the companys products or services.
• Educate customers on product features, usage, and troubleshooting steps.
• Record and maintain detailed and accurate customer interactions and resolutions in the companys database or CRM system.
• Gather feedback from customers to identify areas for improvement.
• Share customer feedback with the relevant teams to enhance products or services.
• Collaborate with sales, marketing, and product development teams to share customer insights and contribute to the improvement of products and services.
• Uphold a professional and positive attitude in all customer interactions.
• Ensure compliance with company policies and procedures.

Who are we looking for?

Position : Customer Support Specialist

Remote Status : Fully Remote

Preferred Location : Global

Working Hours : 9 : 00 am 6 : 00 pm EST

Holidays : US Local Holidays

Salary : USD 900 USD 1200

Internal Job ID : 0123

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