Front Desk Agent TownePlace Suites, Auburn Hills

Front Desk Agent :

Job Purpose : To perform in a pleasant professional and efficient manner a combination of duties mainly related but not limited to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities :

• Greet register and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate without announcing room numbers.
• Answer inquiries pertaining to hotel services registration of guests and shopping dining entertainment and travel directions.
• Keep records of room availability and guests accounts. May make confirm and cancel reservations for guests.
• Compute bill collects payment and makes change for guests. May post charges such as room food liquor or telephone by hand or machine.
• Date-stamp sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone fax and switchboard.
• Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• If functioning in a Lead Capacity : (a) take responsibility for assigned employees in the absence of the Supervisor (b) assign work and ensure proper performance of assigned employees.
• May make restaurant transportation or entertainment reservations for guests; may deposit guests valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned.

Job Skills :

Job Qualifications : Education

HS Diploma or equivalent.

Experience

Minimum 3 months hospitality general office accounts receivable or customer service experience.

Licenses / Certifications

Required Experience :

Unclear Seniority

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Employment Type : Part-Time

Experience : years

Vacancy : 1