Credit Analyst

Summary :

The Credit & Collections Customer Care Specialist is responsible for receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives, and other customer representatives. Specialists are responsible for answering customer inquiries and / or resolving issues. When necessary, escalate tasks to the relevant party. The specialist needs to be able to perform credit inquiries, invoice retrieval and credit hold release analysis while having a high level of customer service skills.

Duties and Responsibilities :

Responsible for making decisions to release orders / accounts, note in the system why they made the decision on the release and held accountable to comply with all required validation steps.

Collect payment information and validate past performance history for trade customers.

Update customer’s log in the system

Disposition calls after completion of the call, capturing reason for call.

Always focus on the customer first model, providing feedback on the process.

Position Type and Expected Hours of Work

C4 hours – Monday – Friday, 8am – 7pm CST;

Hours and breaks are assigned by business needs with a window to take lunch

Work Location

This role is Remote

Education Required :

Associate degree required or equivalent combinations of experience and education in lieu of degree required.

Experience Required :

2-4 years’ experience in customer facing support center

Technical Skills and Abilities :

Demonstrates strong communication and oral skills; effectively communicate with internal / external customers

Demonstrates the ability to work across functions

Analyzing past due accounts and applying directive / parameters provided to make a decision

Proficiency with Microsoft Office and specialized accounting / finance software systems (e.g., Cora / Salesforce)

Language Requirements :

English

Physical Demands :

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.

The employee is frequently required to sit and reach with hands and arms.

The employee must occasionally lift and / or move up to 20 pounds.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

The noise level in the work environment is usually moderate.

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