Kalispel Casino Cage Floor Supervisor

Job Description

Job Description

Job Description

• Ensures compliance with the Kalispel Tribe of Indians - State of Washington Gaming Compact, Internal Controls, NIGC Regulations and Kalispel Casino Policies and Procedures.
• Oversees cage functions during assigned shift, including main cage, and the vault.
• Monitors and adjust staffing levels.
• Reviews and coordinates work schedules and assigns duties to cage personnel to ensure efficient operation of all cage activities.
• Oversees training of all cashiers to ensure adequately trained and competent cashiers.
• Coaches others in an effort to correct substandard performance.
• Vault Responsibilities
• Ensures the highest possible standards of guest satisfaction and Team Member relations are maintained and carried out in a fair and equitable manner.
• Ensure quality guest service while handling cage issues, common inquiries and guest disputes and / or complaints.
• Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication.
• Acts as a role model to other employees and always presents oneself as a credit and asset to Kalispel Casino and encourages others to do the same.
• Assist in the development of both short and long-term goals for the benefit of the department and the overall property
• Evaluates, rewards and issues corrective action to Team Members.
• Always uses proper skills ie; respect, patience, attentiveness, etc., when dealing with guests and Team Members.
• Confers with subordinate personnel to discuss operations problems or explain procedure / internal control changes or practices.
• Audits payroll exception reports
• Assists in the development of policies and procedures to ensure compliance with Tribal, State, Federal and NIGC regulations and ensures an adequate internal control system is in place.
• Safeguards Kalispel Casino’s bankroll. Oversees operations of all ATM’s, Redemption Centers and Currency Recyclers on premises.
• Ensures cage equipment is maintained and operational, and that supplies are ordered and available as needed.
• Administers daily cash receipts and disbursements, verification of transactions, reviews variances, over prescribed limits and application of federal cash reporting requirements.
• Verifies cashier transactions and cashier paperwork.
• Prepares quarterly and annual reviews of cage cashiers.
• Monitors cashier attendance and variances to ensure compliance with Kalispel Casino attendance and variance policies.
• May be required to assist in conducting investigations into resolution of variances to ensure compliance with Kalispel Casino policies and Team Member’s integrity levels.
• Oversees / prepares governmental forms such as; W-9, W-2G, 1042S and CTRC.
• Approves chip cash outs equal to or exceeding of $1,200 per guest.
• Approves VGD cash outs or promotional pay outs equal to or exceeding $1,200 per transaction.
• Prepares and audits Title 31 paperwork to ensure compliance with government regulations.
• Studies cage arrangements and work flow to determine expediency of installing new or improved equipments and / or procedures.
• Ensures all work areas are organized and clean and products are properly stored and rotated.
• Learns, comprehends and complies with all casino policies and procedures, Minimum Internal Control Standards, Gaming Regulations PCI and Title 31 requirements.
• Ensures control / protection of casino assets.
• Assists in the establishment of procedures for the effective implementation of the Slot Manager’s or Casino Operations Manager’s directives.
• Assists in the preparation of complex reports, correspondence, charts, layouts, forms, handbooks, memoranda and other information and instructions.
• Properly distribute and monitor necessary funds to other revenue outlets and ability to show appropriate records of all available funds at all times.
• Required to trouble shoot cage equipment in the absence of IT, Slot Tech or other vendor assistance.
• Available and willing to work any changes in hours deemed necessary for Business Levels.
• Responsible for maintaining a consistent, regular good attendance record.
• May be required to be a panelist for Internal Review Boards.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

Directly supervises 5 – 10 team members in the Cage Department. Carries out supervisory responsibilities in accordance with the casino’s policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Education, Experience & Other Requirements

Hiring Preference : The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order : 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment : Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing : The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation : All candidates and employees may be subject to a background investigation.

Kalispel Hospitality : Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.