Inside Sales / Customer Service

Inside Technical Sales

Inside Technical Sales with locations in 21 countries, HEF is a world-renowned expert in surface materials engineering, focusing on tribology, photonics, and hydrogen technologies. We are able to offer our customers, whether major client or SME, a comprehensive service ranging from research, industrial development, and technology transfer, to process operation and component supply. We are a growing technical glass manufacturing plant operating in a 110,000 sq. ft. facility and part of the global HEF Photonics group looking for people who enjoy closely working with customers, learning about technical glass manufacturing and managing detailed projects. An overview of products and services can be viewed at HEF Group. We are currently looking to fill a full-time inside technical sales position with the potential for long-term advancement at our rapidly growing company.

Job Responsibilities :

• Primary contact for inbound customer calls
• Act as a technical and sales interface and resource to customers and other departments within the company
• Serve as a general point of contact between company and assigned house customers
• Understand detailed customer applications and identifying glass fabrication solutions
• Communicate order information, quotes and capabilities
• Enter time-sensitive order information accurately into ERP systems and update customer requests
• Provide production with designs and documentation as needed using ERP system
• Respond to questions and requests as quickly as possible, making every effort to exceed customer expectations
• Increase sales by cross selling and recommending customer solutions
• Generate sales quotations with supporting technical and production costing details and recommend pricing for quotes to outside sales team
• Develop trusting relationships with house accounts, customers and prospects by provide honest and timely feedback
• Work with the production team to make sure orders are scheduled for production and confirm expected ship dates to customers and continually update shipment status
• Facilitate customer RMA requests and communicate issues to operations / quality team
• Gather feedback, identify trends, and bring new ideas to improve the customer experience
• Assisting as a source of technical knowledge regarding glass fabrication and related information
• Escalate queries and concerns to appropriate team member

Qualifications :

Benefits :

Reports To : Inside sales manager

Travel : Occasional overnight travel is expected for trade show or specific customer visits

Work Authorization : Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirement of this position, all candidates must be presently classified as a US Person

HEF Photonics is an Equal Opportunity Employer. HEF Photonics does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.