Have you ever used the self-checkout in a Target Store? Played the slots at a Las Vegas Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).
We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.
Headquartered in Malvern, PA, CPI is supported by : >
2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.
If you are interested in making a global impact, we are looking for a full-time Field Service Technician I to service San Diego, CA and surrounding areas.
About the role :
The basic purpose for this position is responsibility for servicing, fixing, upgrading and performing preventative maintenance on coin & currency equipment, ATM’s, software and specialized office products located at client sites in San Diego and surrounding area. The individual will work in coordination with sales and service at their branch.
Responsibilities and Duties :
- Service, upgrade and perform preventative maintenance on company equipment
- Travel by company provided vehicle on a daily basis to client sites
- Work with branch employees to satisfy client needs
- Address customer service requests within the specified contract response time
- Extended Hours Coverage periods and ‘On-Call’ duty where applicable
- Safeguard and maintain a balanced vehicle stock parts inventory
- Upkeep and cleanliness of company issued vehicle including scheduled service intervals
- Safeguarding of any company issued assets including tablet computer and mobile phone
- All other duties as required
Job Requirements :
3+ years of working in Technical Service position or similar backgroundImpeccable IntegrityMust be able to gain access to highly secured environmentsOccupational licenses may be necessary to obtain depending on territory / accountsStrong electromechanical aptitudeExcellent verbal and written communication skills, including a positive attitudeStrong Attention to details - able to proof their own workProficient in iOS, MS Office applications and Windows OSPersonable, approachable and able to work easily with others at all levelsExcellent ‘customer first’ communications skillsExtroverted and positive personality even in the most dire situationsStrong tendency to read and respond to body language and verbal cuesTenacious and has the creativity and determination to continue with even the most difficult assignmentsExceptionally well organized and able to prioritize their workAbility to set and track goals for themselvesAbility to multi-task and work on more than one project at a timeAbility to initiate and follow through on assignments without any coaching and work as a proactive team playerAble to commit to and meet project deadlinesQualifications and Required Skills :
Required to travel, drive and be on the road servicing equipment at clients 90% of the time with about 10% overnight travel when needed.Some long drive times are encountered depending on geographical territory coveredAvailable for periodic travel to Corporate Office for training classesAble to lift, push or carry a minimum of 50 or more pounds such as large money counting machines and parts in and out of client sitesThe job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the timeHand and wrist dexterity needed to turn screwdrivers and place parts and equipmentPhone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointmentsAbility to stand for long periods up to 75% of the time while servicing some equipmentKey Attributes for Success :
High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activitiesExcellent influencing skills, analytical and problem-solving skills and the ability to multi-task in a fast-paced environmentAbility to establish credibility and be decisive and able to recognize and support the organization's preferences and prioritiesResults and people oriented with sound judgment—ability to balance other business considerationsTeam player – able to work in a matrix organizationExcellent communication skills verbally and in writingWe offer :
Competitive salariesPaid time offSick time offMedical, dental, & vision insuranceFlexible spending accountsLife insurance and disability benefits401K with Company contributionCommunity involvement