Customer Service Assistant

Customer Service Assistant

Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. As a key point of contact for our customers, you will be responsible for delivering exceptional service and ensuring that every customer's experience is positive and fulfilling. Your role will require you to manage inquiries, resolve issues, and provide information about our products and services, all while maintaining a friendly and professional demeanor. Job : On site Location : Minneapolis, MN Pay Range : $900 - $1,250 per week

Key Responsibilities

• Responding promptly to customer inquiries via phone, email, and chat
• Resolving customer complaints and issues in a timely and professional manner
• Providing detailed information about products and services to customers
• Maintaining customer records and updating account information
• Collaborating with other departments to ensure customer satisfaction
• Assisting customers with processing returns and exchanges

Skills, Knowledge and Expertise

Benefits

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.