Talent.com
Team Leader
Team LeaderH&R Block • East Saint Louis, IL, US
Team Leader

Team Leader

H&R Block • East Saint Louis, IL, US
27 days ago
Job type
  • Full-time
Job description

Team Leader Opportunity

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

As you inspire people to make confident, informed decisions about their lives, careers, and money, youll build client relationships that will grow stronger every year.

Joining us as a Team Leader, youll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office.

Youll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. Well help you advance your knowledge and skills youll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

It Would Be Even Better If You Also Had...

  • Multi-unit people management experience in the retail, restaurant, banking, or other related industry
  • 2+ years as a Tax Professional

What Youll Bring To The Team...

  • Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement
  • Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules and ensure accurate timekeeping and overtime management
  • Prepare tax returns, as required
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Your Expertise

  • Prior experience working in a customer service, shift leader, or similar role
  • Experience supervising or managing people
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
  • (if preparing tax returns)
  • Annual completion of continuing education and ability to meet all other IRS and applicable state requirements
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Passionate, determined and resilient with a customer-centric mindset
  • Able to work a flexible work schedule and flexibility in work assignments based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

    Employee Assistance Program with Health Advocate.

  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

  • Enrollment?in?or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
  • Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $15.00 - $65.00 / Hr.

    Sponsored Job #12512

    Create a job alert for this search

    Team Leader • East Saint Louis, IL, US

    Related jobs
    Shift Lead

    Shift Lead

    Illinois Staffing • Edwardsville, IL, US
    Full-time
    Open and close the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.R...Show more
    Last updated: 24 days ago • Promoted
    Shift Leader

    Shift Leader

    Taco Bell • East Alton, IL, US
    Full-time
    Taco Bell joined Flynn Group in 2013 with the acquisition of 76 restaurants.Since then, we have more than tripled in size to become the 3rd largest Taco Bell franchisee in the world and growing.We ...Show more
    Last updated: 30+ days ago
    ASST STORE MGR in ASSUMPTION, IL S20468

    ASST STORE MGR in ASSUMPTION, IL S20468

    Dollar General • Bethalto, IL, US
    Full-time
    Work where you matter at Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Sto...Show more
    Last updated: 30+ days ago • Promoted
    Shopper Team Member

    Shopper Team Member

    Amazon • Bunker Hill, IL
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show more
    Last updated: 25 days ago • Promoted
    Technical Lead / Tier II Lead / Problem Manager

    Technical Lead / Tier II Lead / Problem Manager

    Xenith Solutions • Scott AFB,, IL, US
    Permanent
    Quick Apply
    Xenith Solutions is seeking a highly skilled Technical Lead / Tier II Lead / Problem Manager to provide advanced technical and functional support for the Defense Personal Property System (DPS)...Show more
    Last updated: 17 days ago
    Assistant Manager

    Assistant Manager

    GPM Investments • Hartford, IL, US
    Full-time
    Drive Success as an Assistant Manager at Our High-Energy Convenience Store!.From customer service to operations, are you ready to be the steady hand that keeps our store energized and running stron...Show more
    Last updated: 19 days ago • Promoted
    Food / Consumables Team Associate

    Food / Consumables Team Associate

    Walmart • Waterloo, IL, US
    Full-time
    Food / Consumables Team Associate.N Market St Waterloo, IL 62298-1080.Shift may start between 4 : 00am - 7 : 00am.Shift may start between 7 : 00am - 9 : 00am. Food and consumable associates are focused on two...Show more
    Last updated: 18 hours ago • Promoted • New!
    Hourly Shift Leader

    Hourly Shift Leader

    Papa Johns • East Alton, Illinois, United States
    Full-time
    Quick Apply
    Is it your calling to be known as a team leader who ensures customers receive a world class service experience? Can you put together the winning team? Do you want to have fun, learn new skills, and...Show more
    Last updated: 12 days ago
    Assistant Manager

    Assistant Manager

    Pizza Hut • Waterloo, IL, US
    Full-time
    Pizza Hut Assistant Manager - Grow your career while making your customers and employees feel like family with smiles, collaboration, and dedication. If you are a leader, it is time to start a caree...Show more
    Last updated: 30+ days ago • Promoted
    Farm Manager Team Lead

    Farm Manager Team Lead

    Busey Bank • Edwardsville, IL, United States
    Full-time
    The Farm Manager Team Lead is responsible for leading a team of Farm Managers and administrative assistants while actively managing a portfolio of farmland properties. This role ensures the delivery...Show more
    Last updated: 30+ days ago • Promoted
    Assistant Banking Center Manager

    Assistant Banking Center Manager

    Midland States Bank • Smithton, IL, United States
    Full-time
    Position Title : Assistant Banking Center Manager Locations : Smithton_IL Time Type : Full time Req ID : JR1245-Smithton_IL At Midland, we’re proud to be a little different. You can see it in our bright...Show more
    Last updated: 5 days ago • Promoted
    Retail Part Time Team Lead

    Retail Part Time Team Lead

    Office Depot • Glen Carbon, IL, US
    Part-time
    Focus on the core content of the job post, removing any extra metadata, navigation mentions, and redundant headers.Keep the formatting beautiful and high-signal to noise ratio.Show more
    Last updated: 30+ days ago • Promoted
    Shift Manager

    Shift Manager

    KFC • WATERLOO, IL, US
    Full-time
    Thinking the fast-food industry isn’t for you….We at W&M Restaurants are committed to providing a fun and .We offer competitive wages, bonuses, and our other great benefits include : .Meals - Serious...Show more
    Last updated: 30+ days ago
    Part-Time Teller

    Part-Time Teller

    Midland States Bank Careers • Waterloo, IL, United States
    Part-time +1
    Please make an application promptly if you are a good match for this role due to high levels of interest.At Midland, we’re proud to be a little different. You can see it in our bright orange signs-b...Show more
    Last updated: 23 hours ago • Promoted