Reconciliation Lead

Reconciliation Lead – Omnicell

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The Lead Reconciliation Analyst leads the team that provides reconciliation services to FDS Amplicare customers and oversees the customer relationship and communication. This position is expected to maintain an in-depth understanding of the customer's needs and their business to provide them with the best use of the FDS Amplicare reconciliation application.

Hourly rate $17, onsite position. Non-negotiable.

Responsibilities

• Own the customer relationship and communication during onboarding process including welcome correspondence, follow-up training, assistance with completion of required documentation to establish third-party payer data transmittal.
• Communicate necessary customer actions, including deposit verifications, write-off approvals, and completion of required forms and documentation.
• Communicate any issues that may arise, including claims disputes.
• Oversee development and communication of customer reports.
• Partner with Onboarding team to establish electronic receipt of 835 forms from third-party payers.
• Provide analysis of reconciliation data and trends; assist customers in the design of necessary accounting protocols for submission of payment and claims posting activities.
• Quickly and accurately answer customer questions; route incoming calls to appropriate parties.
• Resolve customer complaints if possible or elevate to management.
• Keep cases updated in NetSuite in a timely manner.
• Utilize webinars to educate and train customers on reconciliation application and available reports.
• Complete Unposted Claims Report on a quarterly basis for assigned stores.
• Perform root cause analysis on reoccurring issues; perform claims research.
• Maintain absolute confidentiality and compliance with HIPAA guidelines for corporate and customer information.
• Track and elevate technical issues.
• Maintain satisfactory attendance in accordance with policy.
• Other duties as assigned.

Required Knowledge And Skills

Basic Qualifications

Preferred Qualifications

Work Conditions

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Hospitals and Health Care

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