Patient Services Coordinator

Patient Services Coordinator IV

Be the Heartbeat of Exceptional Care at Novant Health

Position : Patient Services Coordinator IV

Location : Winston-Salem, NC

Department : Spine Specialty Clinic

Employment Type : Full Time, M-F 8 : 00a-5 : 00p / No Weekends / No Holidays

At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator IV, you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.

What You'll Do :

• Serve as a super-user for EPIC systems, providing practice support and handling miscellaneous work queues.
• Scheduling and authorizations for outpatient surgery center
• Coordinate patient appointments, referrals, and follow-ups to ensure seamless care delivery.
• Foster a welcoming environment, making every patient feel valued and heard.
• Manage patient records, insurance information, and billing processes with accuracy and confidentiality.
• Be a liaison between patients, healthcare providers, and administrative staff to facilitate effective communication.

What We're Looking For :

High School Diploma or GED. Minimum of 3 years' experience in a medical office setting. Proficiency in EPIC systems and understanding of CPT and ICD9-CM coding. Strong organizational, problem-solving, and communication skills. Ability to adapt to changing priorities and work collaboratively in a diverse team.

Why Join Novant Health?

Be part of a diverse and inclusive team committed to delivering exceptional care. Access to career advancement opportunities and continuous learning. Benefit from our tuition reimbursement and loan forgiveness programs. Contribute to a culture that values teamwork, community involvement, and the principle of "First Do No Harm". Join us in making a difference in the lives of our patients and the community. Your dedication and compassion can shape the future of healthcare.

Education : High School Diploma or GED, required. Experience : Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience. Additional Skills Required : Knowledge of medical office software for the following : updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. Additional Skills Preferred : Proficient in the use of all computer software utilized in the practice.

Job Opening ID 125057