IT Depot Technician

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.

MCA, a New Charter Technologies company, is seeking an IT Depot Technician (in other companies this person could hold the title of IT Support Technician, Hardware Repair Specialist, or Imaging Specialist), who will play a critical role in maintaining and configuring IT hardware and software systems to meet customer needs. In this role, you will be responsible for troubleshooting, configuring, and repairing laptops, PCs, tablets, and network devices. You will also maintain depot servers, manage imaging processes, and ensure timely deployment of equipment.

To be successful in this role, you should have hands-on experience with IT hardware, software imaging, and a strong sense of service quality.

Responsibilities :

• Troubleshoot Laptops and PCs per call notes
• Order parts for warranty repairs
• Repair Laptops and PCs
• Clean, test, and image walk-in laptops and PCs
• Configure new devices using MDT and other required software
• Configure network switches, servers, tablets, iPads and other mobile devices
• Prepare devices for same-day service shipping
• Maintain depot MDT server
• Repair mobile computers, barcode scanners, printers, and lift-truck terminals
• Configure devices per customer specs
• Maintain all related documentation
• Handle backup tapes per customer instructions
• Assist with inventory and part orders
• Submit units for warranty and non-warranty repair (RMA)
• Other duties as assigned

Preferred Skills & Qualifications :

Physical Requirements :

Work is primarily knowledge-worker oriented using computer systems. Occasional exertion and lifting of up to 20 pounds. Occasional crawling, kneeling, and squatting. Constant computer and phone use. Some travel required. Occasional outdoor exposure due to travel.

Compensation :

The compensation is expected to start at $35,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.

Benefits :

Who We are :

At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are Serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.

At New Charter Technologies, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (Please note : Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)

Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!

We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here : Why New Charter.

New Charter Technologies is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.