Senior Product Manager

Senior Product Manager

We're building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world's most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight's applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.

About This Role :

We're looking for a full-time Senior Product Manager to join our Product team reporting to the VP Product Management - CS and A. This role is a remote role based in the United States.

In this role, you'll play a key role in connecting customer and market insights with our product strategy by serving as the vital bridge between customers and prospects in key markets and our technical product teams in India. This is a great opportunity for someone who thrives in a dynamic, customer-focused environment and enjoys working cross-functionally with teams like Product, Sales, Marketing, and Customer Success. The ideal candidate brings strong skills in product strategy, customer engagement, and market analysis.

What You'll Do :

• Customer Engagement : Regularly meet with customers and prospects to understand their needs, gather insights on market trends, and identify strategic initiatives.
• Strategic Prioritization : Translate customer feedback into actionable product priorities, working closely with the India-based PM and R&D teams to deliver features that meet market demands.
• Building Customer Trust : Develop strong relationships with key customers by addressing their feedback and aligning the product roadmap to meet their needs and expectations.
• Cross-Team Collaboration : Partner with Sales, Customer Success, and Marketing teams to ensure product features align with strategies and drive business value.
• Product Advocacy : Champion the product roadmap by representing the team and product vision, to inspire and engage both internal and external audiences.

This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role may require occasional travel (up to 20%) for customer meetings, internal collaboration, or company events.

What We're Looking For :

Why You'll Love It Here :

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few :

Our Compensation and Benefits : At Gainsight, we believe great work happens when teammates feel fully supported.

Our Core Values : We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities : From mentoring to career development opportunities, we're passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos : No explanation needed. Just watch them here!

If this sounds like the right role for you, we'd love to hear from you. Additional Information : We're committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.