Account Manager - National Accounts
Who you'll work with :
Join the powerhouse electrical distributor in the construction industry! At Loeb Electric, we're more than just a distributor-we are the driving force that keeps innovation illuminated and businesses powered. We pride ourselves on being dedicated to our values :
- People : Encouraging the success of our people.
- Trust : Building relationships among ourselves, customers, vendors & other partners.
- Commitment : Continuously striving to deliver high-quality, measurable results.
- Innovation : Providing ideas & solutions for our customers.
What we're looking for :
The Account Manager is a team member in National Accounts who will be well versed in lighting and electrical distribution equipment with the primary focus on delivering proactive, customer-centric solutions, ensuring all deliverables meet the highest standards to support the growth and success of our clients. The Account Manager plays a pivotal role in navigating customer needs, driving internal process improvements, and mentoring junior team members to elevate team performance and service excellence. The Account Manager will provide input on internal process evolution and mentor junior team members.
What you will be doing as a key player on our dynamic team :
Customer Success & Relationship Management
Acts as a trusted partner to clients, playing an essential role in their success.Maintains ethical, cooperative customer relationships consistent with company image, mission, vision, and values.Interfaces with multiple client-specific web portals to access data, drawings, and provide responses as needed.Expertly navigates existing systems and asks insightful questions to fully understand client needs.Reports competitive conditions and customer feedback to management; recommends and implements changes based on insights.Supports bottom-line growth through strategic account management and revenue capture.Account Growth & Strategy
Identifies business growth opportunities and challenges and develops account growth plans to expand and strengthen customer partnerships.Analyzes sales opportunities by leveraging material knowledge and understanding of the customer's business model to deliver solutions and added value.Cross-Functional Collaboration
Collaborates cross-functionally with internal teams to ensure a superior customer experience, meeting timelines, and goals.Engages Sales Executives and Managers as needed to support quote / order management and customer communications.Project Execution & Escalation Management
Owns and prioritizes project execution, resolving escalations and proactively eliminating account challenges.Leads the transactional process and manages contractual issues, coordinating with internal teams as needed.Quote & Order Management
Leads the management of the queue for open quotes and orders, maintaining regular customer communication and adjusting timelines as needed.Owns follow-up and closure of open quotes and orders to capture revenue.Manages the preparation of submittals, quotes, and proposals based on takeoff and drawing assessments to maximize business opportunities.Partners with agencies and manufacturers to optimize material pricing.Makes financial decisions related to margin and material orders.Utilizes CRM tools to capture customer touchpoints and schedule next actions.Role Expertise
Analyzes sales opportunities by leveraging material knowledge and skills to enhance customer experience; develops a complete understanding of the customer's business model to drive solutions and added value through Loeb's service offerings.Interfaces with multiple client-specific web portals to access data, drawings, and provide responses as needed.Reports competitive conditions and feedback from customers to management; recommends and implements changes based on information.Maintains ethical, cooperative customer relationships consistent with company image, mission, vision, and values.Skills & Qualifications :
Excellent communication skills - written and verbal.Detail-oriented, organized, and able to prioritize multiple tasks while meeting deadlines.Proactive problem solver.Ability to meet tight deadlines and handle pressure.Analytical thinker, always willing to ask questions.Desire to provide superior customer experience.Tech-savvy with the ability to quickly learn technologies.Sales-driven mindset.Active listener.Experience :
5+ years of account management experienceExperience working in a team environment on multi-faceted projects andExperience in distribution, large retail, or service organization.OR
2+ years of sales or account management experience.Experience in lighting and / or electrical distribution equipment.National Account management experience.Technical Skills :
Proficient in Microsoft Office suite, especially Excel, Word, and PowerPoint.Data entry and navigation.Education :
Highschool Diploma or equivalent.Bachelors preferred.CRM experience.Epicor Solar Eclipse experience.Smart Sheet experience.E-takeoff experience.EEO and Accommodations
Loeb Electric is an equal opportunity employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Loeb Electric also considers qualified applicants with criminal histories in accordance with legal requirements. We welcome and encourage applications from individuals with disabilities. Reasonable accommodations are available throughout the selection process-please inform our Talent Acquisition team if you require accommodations during the interview process.
