MST ASM

Team Leadership

Interviews, selects, develops and provides direct leadership over a team of supervisors and associates that support product categories in assigned area

Models the behaviors that are needed to deliver smart customer service, maintain an in-stock position, and keep the store clean and safe for customers

Sets clear and measurable service, and operational goals for the team, ensures the team's effort supports those goals, and tracks progress on a daily basis

Connects with the team regularly to understand challenges they are facing and to remove obstacles

Provides recognition for demonstrating effective behaviors and exceeding operational goals at the individual and team level

Provides open and timely feedback, coaching, training, development opportunities and mentorship to members of the team and encourages others to communicate openly and share constructive feedback

Manages performance of associates against established goals and works with supervisors to take action when necessary to address performance concerns

Encourages others to share ideas and empowers others to make decisions while providing guidance when necessary

Identifies any associate relations concerns and takes the appropriate action as needed, handling directly where appropriate and / or escalating issues to senior management or HR

Drives execution of all service, reset, pricing and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed

Identifies any barriers to superior service and communicates these along with solutions in a timely manner ensuring operations do not impact the customers' ability to see or interact with products

Program Execution

Manages store opening and closing procedures

Controls expenses including payroll and other controllable expenses, and manages payroll hours by confirming the schedule supports the forecasted payroll plan

Maintains knowledge of industry service, sales and operational trends and shares and applies knowledge where possible

Identifies sales opportunities and gaps in inventory / merchandising and creates specific plans of action to drive improved in-stock, sales, and margin performance

Looks for ways within respective departments to enhance the pro customer experience and drive pro sales

Anticipates and proactively addresses operational issues that could impact customer service levels and / or achievement of store sales goals

Monitors the use of store power equipment, ensuring that it is operated safely at all times and addressing any violations with associates

Drives a culture of safety, security and shrink prevention throughout the store, ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity

Manager-on-Duty (MOD)

Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency

Walks the store, observing customer / associate interaction and providing in-the-moment coaching to ensure associates are engaging customers and driving sales.

Ensures depts are properly staffed for customer traffic, shifts associates for coverage as needed.

Manages associate response to call buttons

Validates that aisles remain clean, safe and free of clutter

Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders

Self Leadership

Seeks performance feedback from others and pursues self-development opportunities

Proactively builds and maintains collaborative relationships with cross-functional partners

Sets an example for others by adapting quickly and effectively to work challenges and organizational change

Responsibilities Specific to the MST ASM

Manages all reset, service and pricing activity within the store as well as live nursery service and watering as seasonal need requires

Teaches and demonstrates effective use of Lowe's selling and service model

Support Ad Set execution through MST Flex endcap and promo space execution as well as validating promotional signage readiness

Accountable to product location space accuracy through SIMS execution and feedback during reset and service execution

In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Requirements

• 2 years of experience leading associates in a retail environment
• 3 years of experience working in a fast-paced, cross-functional work environment
• 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
• 1 year of experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM)
• Experience using Microsoft Office Suite
• Ability to obtain sales related licensure or registration as may be required by law

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