Warranty Claims Investigator

Warranty Claims Investigator

COMPANY OVERVIEW

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we're ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment : We're in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

ABOUT THE ROLE

The regional Warranty Claims Investigator is responsible for protecting the interests of Amrize Building Envelope by managing warranty claims. The Claims Investigator will receive, analyze, and make determinations on claims by reviewing data from all available resources to efficiently respond to warranty claim issues. The Warranty Claims Investigator will be responsible for developing Amrize's position, determining necessary repairs, communicating to all relevant parties, and negotiating claim resolution. In reaching resolution, the Claims Investigator will be responsible for reviewing repair quotes, identifying a repair contractor, ordering / shipping materials, reviewing work completed and processing contractor invoices.

This Investigator position is for our Mid-West Region : MI, IN, IL, MO - optional for in-house or being a fully-remote, field-based position. You must live within the region of the territory to be considered for the remote, in- field option.

WHAT YOU'LL BE DOING

• Conducts survey of job data to determine previous claim history.
• Subject matter expert for warranty services team.
• Reviews contractor proposals for repair scope and warrantability, suitability and cost effectiveness.
• Provides clear and concise project management with involved parties utilizing proper communication and document retention, to manage a diverse docket with efficiency and timeliness.
• Fosters positive relationships with internal teammates, external sales teams, and Amrize Building Envelope customers within assigned region.
• Submits Service Orders, including Purchase Orders and Material Orders, as needed, to contractors warranty repair services.
• Remote workforce position with regular travel in the field performing in-depth investigations to complete analysis of roofing systems exhibiting issues, requiring extensive knowledge of all construction practices as they relate to Amrize Building Envelope roofing systems.
• Remote workforce position requires routine detailed expense / travel reporting and maintenance requirements to maintain company issued equipment.
• Develops and negotiates the claim position with all relevant parties and attend meetings when necessary.
• Quick and thorough completion of all paperwork including photographs related to each claim to properly document Amrize Building Envelope position for presentation and future reference including possible litigation.
• Preparation of clear, concise, in-depth repair specifications which summarize roof top analysis into cost effective, workable solutions to finalize claim resolutions.
• Excellent verbal and written communication skills required to clearly communicate with building owners, roofing contractors, sales reps, building consultants, and lawyers.
• Keep the Warranty Services Supervisor and Warranty Claims Manager apprised of relevant claims and issues.
• Interfaces with Warranty Services Coordinator team to assist with roof knowledge development and claim warrantability determination for leak call services.
• Interfaces with the law department to support claims that are approaching or have entered litigation.
• Efficiently manages claims expenses to meet budget goals.
• Provides guidance to Junior Warranty Claims Investigator regarding claims analysis and processing.

WHAT WE ARE LOOKING FOR

WHAT WE OFFER

At Amrize, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you'll have the chance to build your ambition!

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization / business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

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