Project Manager & Lead Instructional Designer

Project Manager & Lead Instructional Designer

Oversee Instructional Design Activities : Lead the end-to-end instructional design process, ensuring that all training materials are grounded in adult learning theory and aligned with Metro's requirements and technical competencies.

Ensure Alignment with Learning Objectives : Collaborate with SMEs and stakeholders to define clear, measurable learning objectives and ensure all instructional content supports desired performance outcomes.

Manage Project Timelines and Milestones : Develop and maintain detailed project plans, track progress against key milestones, and address risks or delays to ensure timely delivery of training products.

Engage in Proactive Stakeholder Communication : Maintain regular communication with stakeholders to provide project updates, gather feedback, and ensure alignment with strategic training goals and operational needs.

Conduct Quality Assurance Reviews : Implement and oversee quality assurance processes to review instructional materials for accuracy, consistency, accessibility, and instructional effectiveness before deployment.

Coordinate Cross-Functional Teams : Serve as the primary liaison between instructional designers, SMEs and multimedia developers to ensure cohesive collaboration and communication throughout the project lifecycle.

Monitor and Report on Project Performance : Provide regular updates to leadership on project status, resource utilization, and outcomes, using data to inform decisions and continuous improvement efforts.

Support Evaluation and Continuous Improvement : Guide the development and implementation of training evaluation strategies, analyze feedback and performance data, and lead efforts to refine and enhance instructional programs.

Project Management : Serve as the project manager and primary point of contact with Metro's COTR / Project Manager for the contract.

Minimum Qualifications :

Master's degree in Instructional Design, Education, or related field

7+ years of experience in instructional systems design

4+ years of experience in project management and stakeholder communication

2+ years of experience leading a team

Proficiency in ADDIE methodology

Familiarity with adult learning theory and instructional technologies

Proficiency in Adobe Captivate (Classic and / or New version)

Experience with technical training programs

Knowledge and experience with Web Content Accessibility Guidelines (WCAG) version 2.2

Experience holding working sessions with executives and senior leadership

Experience designing multi-week training programs for new employees

Experience designing continuing education tracks for existing employees

Preferred Qualifications :

Project Management Certification (PMP or similar)

Experience with transit technical training programs