A company is looking for a Customer Advocate to assist plan participants with inquiries related to their benefits.
Key Responsibilities
Serve as the first point of contact for participants, providing timely and accurate information about benefits
Educate participants on benefits processes and assist with plan details to promote self-sufficiency
Resolve inquiries and issues, aiming for first call resolution and maintaining documentation for quality tracking
Required Qualifications
Associate's degree or four years of experience in a customer support or service role
Minimum 2+ years of multi-channel service experience in a contact center environment
Prior experience in healthcare, benefits administration, or the insurance industry is preferred
Experience with CRM platforms and cloud-based tools
Bilingual capabilities are a plus
Customer Advocate • Murfreesboro, Tennessee, United States
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