PBX Operator

Pbx Operator

As a PBX Operator at Hotel Granduca, you will be a crucial communication hub, handling internal and external calls, managing wake-up calls and messages, processing in-room dining requests, and serving as a key contact during emergencies. Your professionalism and attention to detail ensure smooth communication across departments and contribute to an exceptional guest experience.

Position Essential Functions :

• Answer all incoming calls promptly and professionally, using a positive tone and clear articulation.
• Accurately route calls through the hotel's switchboard or phone system.
• Take and relay detailed, accurate messages in a timely manner.
• Schedule and confirm guest wake-up calls. Assist guests with inquiries related to room and dining reservations.
• Provide accurate information regarding hotel availability, rates, amenities, and outlet hours.
• Process basic room bookings, including during promotional periods and overflow situations.
• Accurately and courteously take in-room dining orders; communicate requests clearly to relevant departments.
• Serve as a liaison between guests and internal departments such as Engineering, Housekeeping, Security, and Guest Services.
• Respond to service-related calls, including shuttle requests, maintenance needs and general guest concerns.
• Maintain calm and effective communication during emergencies, including fire alarms, safety incidents, and natural disasters.
• Follow established emergency procedures and notify appropriate personnel as needed.
• Document key information in accordance with hotel protocols.
• Support the Front Desk as needed with guest check-ins, check-outs, and message delivery.
• Maintain accurate notes in Opera (or equivalent property management system) regarding guest preferences, requests, and alerts.
• Coordinate information using two-way radios and back-of-house communication tools.
• Other duties as assigned.

Position Requirements :

Location : Houston, TX