Remote Front Desk Coordinator (Chat / Email)

Job Description

This is a remote position.

We’re   Marion Counselling Services , committed to providing professional, compassionate, and confidential mental health support. Our team values clear communication, client-centered care, and operational excellence. We are seeking a   Remote Front Desk Coordinator   to manage client communications via   chat and email   and ensure a seamless experience for everyone interacting with our services.

We’re looking for a   proactive, organized, and client-focused Remote Front Desk Coordinator   to be the first point of contact for our clients. In this role, you’ll manage all communications via   chat and email , schedule appointments, and support our counselling team to ensure every interaction is smooth, professional, and welcoming. If you thrive in a remote environment, love helping people, and have a knack for keeping things running like clockwork, this is the role for you.

Requirements

Experience :   Minimum 1–3 years in front desk, administrative support, customer service, or client-facing roles (healthcare or counselling experience preferred).

Communication Skills :   Exceptional   written communication   skills — clear, professional, and empathetic for email and chat interactions.

Technical Skills :   Comfortable using chat, email, scheduling systems, and CRM tools (experience with Zoho CRM is a plus).

Organizational Skills :   Strong attention to detail, ability to manage multiple tasks, and keep accurate records.

Remote Work Capability :   Self-motivated, reliable, and able to work independently in a remote environment.

Confidentiality :   Knowledge of client privacy practices and ability to maintain strict confidentiality (HIPAA compliance preferred).

Professionalism :   Positive attitude, problem-solving mindset, and ability to escalate issues appropriately.

Benefits

Competitive Compensation :   Pay commensurate with experience ($22–$35 / HR suggested).

Flexible Remote Work :   Fully work-from-home role with a schedule that supports work-life balance.

Paid Time Off :   Vacation, sick leave, and personal days to recharge.

Professional Development :   Opportunities for training and skill development in administrative and mental health support.

Supportive Team Environment :   Work with a compassionate, collaborative, and growth-oriented team.

Positive Impact :   Be part of a company dedicated to improving mental health and wellness for clients.

Requirements

Excellent written communication Client-focused service Organizational and multitasking abilities Technical proficiency with chat / email / CRM tools Attention to detail Problem-solving and escalation skills Time management Confidentiality awareness