Periop Communication Associate Job at Yale New Haven Health in New Haven

Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values — integrity, patient-centered, respect, accountability, and compassion — must guide what we do, as individuals and professionals, every day.

Under the general direction of the Communications Supervisor, and in cooperation with all the members of the patient care team, the Communications Specialist functions as a liaison between the surgery team and patient care activities within Perioperative Services. This role is responsible for processes related to patient check-in, check-out, registration and possible scheduling processes related to patients within Perioperative Services. It involves obtaining and updating the patient’s basic demographics, ensuring patient safety in alignment with Patient Identity / Red Flag procedures, and obtaining necessary financial documentation at the time of registration as needed. The position collaborates with patients, physicians, nurse professionals, YM / NEMG, and various support service areas to facilitate communication and patient flow, assess and balance patient volume in pre-op, PACU and OR areas, and support efficient workflow. It emphasizes attention to detail, accuracy, patient sensitivity, and service excellence in line with the hospital standards of Professional Behaviors. It requires independent work with limited supervision and discretionary problem-solving to navigate complex scheduling and ensure a positive patient experience.

EEO / AA / Disability / Veteran

Responsibilities Communication Liaison : perform reception and communication duties to support Peri-operative Services; call and page necessary individuals / teams; respond to visitor inquiries regarding patients’ status; manage in-house communication via the 1-800 trauma line; document activity; coordinate transportation and services; report patient transfers accurately; respond to nursing and medical staff requests in emergencies.

Medical Record Maintenance : maintain all patients’ medical records, ensure HIPAA compliance, receive and sort documents, and prepare records for discharge; ensure advanced directives are with transfer paperwork.

Registration / Admitting : manage patient visit information and OR Status Board; collect demographic and insurance information; collect co-pays / deductibles; verify patient identity; print and apply ID bands; process bookings; escort patients to treatment areas; manage visitor flow and provide department directions.

Surgery Scheduling : support scheduling tasks; monitor add-on cases; gather booking sheets and consents; update Status Board; notify RN of bed assignment; assist with downtime and incident planning for emergencies.

Customer Service : provide excellent customer service per YNHHS protocol; greet and acknowledge patients, physicians and visitors; maintain professional appearance; embody YNHH values; foster a positive work environment.

Resource Management : utilize system resources to support patient experience; assist in other Perioperative areas as needed; participate in meetings and trainings; manage office supplies and inventory; identify opportunities to optimize communication and coordination.

Other duties : perform additional tasks as assigned by Leadership.

Qualifications Education

High school diploma or GED required. Associate degree preferred.

Experience

Two to three years in a customer service environment and / or administrative clerical experience, preferably in a medical office or hospital setting with emphasis on registration and / or scheduling. Proficiency with PC applications (Microsoft Office). One year of experience handling high-volume telephone calls or as an operator / dispatcher is preferred.

Special Skills

Self-directed, well organized, and team-oriented; ability to educate and advocate for patients and families; multitasking and reprioritization abilities; strong interpersonal skills; ability to build rapport with diverse individuals; excellent investigative, critical thinking, and problem-solving skills; intermediate computer skills; ability to adapt to various programs / systems; ability to provide training to others; strong written and oral communication aligned with Professional Behavior standards.

#J-18808-Ljbffr