Weekend Morning Member Services Representative

Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk related activities including :
• Answer phones in a friendly manner and assist callers with a variety of questions, correctly go through info call scripts.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours and properly present membership rates.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Complete daily cleaning tasks within first hour of your shift
• Help complete priority cleaning list each day
• Complete walk-arounds and bathroom checks every 20 minutes
• Help complete any special cleaning projects per Club Manager
• Keep tour % at or above 60%
• Keep PE@PF % at or above 60%
• Always wear PF shirt and nametag
• Enforcing all Planet Fitness member rules and policies
• Following all Planet Fitness staff member policies and procedures

Qualifications / Requirements

Physical Demands