Manager, Operations – New Ventures

JOB SUMMARY :

Responsible for operational planning of designated New Ventures projects during the project planning design development and construction phases within a new market and location. Serves as a key operational representative focusing on Team Member programs and areas impacting the Guest experience. Manages operations inputs in partnership with key administrative groups including Finance Human Resources Marketing Business Analytics & Industrial Engineering (BAIE) Environmental Health & Safety (EHS) and other key divisions including Food & Beverage Merchandise and Entertainment during the design and development phases.

MAJOR RESPONSIBILITIES :

• Manages initiatives to drive designated Universal Destinations & Experiences (UDX) domestic and / or international New Ventures through market research and analysis labor considerations operational costs etc. related to park-wide operations. Oversees the execution of designated projects assigned through the development of operational systems and programs in partnership with local governmental authorities and regulations and UDX policies and procedures including SOPs and Operational Performance Specifications.
• Strategically partners with Universal Creative and Operations teams to ensure operational feasibility during the design and development phases and focus on systems to support safe efficient and smooth Team Member and Guest experiences of all operational areas including Parking & Transportation Entrance and Ticketing Attractions Guest Services Park Services Wardrobe Health Services Special Events VIP Tours Security and venue maintenance. Acts as a liaison with Food & Beverage Merchandise and Entertainment for collaboration and feedback for designated New Venture.
• Manages designated New Ventures project pre-opening FFE budgets and other pre-opening budgets to ensure control of operational costs when in operation. Develops staffing plans and operating expense forecasting for the daily operations while designing programs and processes to control enhance and monitor the guest experience.
• Partners with New Ventures Operations team to define project planning budgets safety training & development staffing and employee relations. Ensures strong cross-departmental input and collaboration for new technologies and designs of designated New Venture in partnership with enhancements at existing parks and experiences. Partners with third-party vendors for future operational maintenance needs and initiatives
• Understand and actively participate in Environmental Health & Safety responsibilities by following established UDX policy procedures training and Team Member involvement activities.
• Perform other duties as assigned.

EDUCATION :

EXPERIENCE :

ADDITIONAL INFORMATION :

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1