Talent.com
No longer accepting applications
Care Center Representative - Remote OK, TX, LA, AR, NE, KS

Care Center Representative - Remote OK, TX, LA, AR, NE, KS

ModivcareProvo, UT, US
1 day ago
Job type
  • Full-time
  • Remote
Job description

Care Center Representative

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

As a Care Center Representative, you will :

  • Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
  • Provide compassionate customer support using scripted and non-scripted responses.
  • Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
  • Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
  • Communicate with empathy, respect, and patience to ensure a positive experience for our members.
  • Verify and update customer information in the system to ensure records are accurate.
  • Troubleshoot alarm systems and report issues to ensure timely maintenance.
  • Proactively inquire about and recommend preventative healthcare services to members.
  • Manage access to highly sensitive materials and maintain strict confidentiality.
  • Talk and type simultaneously while navigating multiple screens and systems efficiently.
  • Successfully complete new hire training and pass all required compliance testing.
  • Perform other duties as assigned.

The ideal candidate will bring :

  • Exceptional customer service and interpersonal skills.
  • Strong oral and written communication abilities.
  • Ability to remain calm and empathetic in high-pressure situations.
  • A self-motivated attitude with the ability to work independently and collaboratively.

    • Technical Skills :

  • Proficient typing skills (35 WPM).
  • Familiarity with customer service software and CRM systems (preferred).
  • Ability to toggle between multiple screens and systems efficiently.
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

    • Education : High School Diploma or GED required.

    Experience : 01 year of customer service experience, preferably in a contact center or healthcare settings.

    Schedules : Willingness to work weekends, overtime, and flexible hours as needed.

    Remote Capability Requirements : Minimum internet speeds of 25Mbps download and 5Mbps upload required.

    To be eligible for this role you must live in the following states : Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

    Modivcare offers a comprehensive benefits package to include the following :

  • Medical, Dental, and Vision insurance
  • Employer Paid Basic Life Insurance and AD&D
  • Voluntary Life Insurance (Employee / Spouse / Child)
  • Health Care and Dependent Care Flexible Spending Accounts
  • Pre-Tax and Post-Tax Commuter and Parking Benefits
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off
  • Paid Parental Leave
  • Short-Term and Long-Term Disability
  • Tuition Reimbursement
  • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

    • Modivcare is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

    Create a job alert for this search

    Care Center Representative • Provo, UT, US