Client Success Coordinator

Job Description

Job Description

About Best Offer KC | A Division of SBD Housing Solutions

At Best Offer KC, we're on a mission to help homeowners navigate life's transitions with dignity and clarity. We're not just in the business of buying houses-we're in the business of earning trust, solving problems, and being a steady hand when things feel uncertain. That starts with the very first conversation.

Position Summary

The Client Success Coordinator is the frontline of our brand and often the very first voice a homeowner hears. This role is responsible for setting the tone of the entire experience. You'll connect with homeowners who may be facing tough circumstances-foreclosure, downsizing, life change-and offer a calm, respectful, and informative first interaction.

Your mission is simple but powerful :

1. Make a genuine connection.

2. Help them feel heard.

3. Set them up for success with our home buying team.

Don't think of this as a sales role. It's a trust-building and discovery role that helps homeowners feel seen, understood, and safe in exploring their options.

Core Responsibilities

• Be the first point of contact for inbound calls, voicemails, texts, and web inquiries from potential home sellers.
• Listen deeply to understand the seller's situation-without assumption or pressure.
• Ask thoughtful, open-ended questions to learn about the property and motivation while building rapport.
• Set quality appointments for our Home Buying Consultants by identifying sellers who are a good fit for our services.
• Educate sellers on how our process works and how it's different from traditional sales or other homebuyers.
• Reassure sellers of our credibility by reinforcing key differentiators (no repairs, fast close, honesty, and options).
• Follow up with leads who haven't yet scheduled or who need a check-in.
• Update and organize our lead database to ensure every seller receives a personalized experience.
• Communicate closely with the acquisitions team to ensure they are fully prepared for their in-home visit.
• Track your performance metrics (calls made, contacts, appointments set, etc.) and contribute ideas for team improvement.

What Makes This Role Unique

We are not a call center. You are not a script reader.

You are the voice of calm in what is often a chaotic situation. You are the first layer of trust in a process that requires emotional intelligence and care. The words you choose, the patience you show, and the tone you set directly shape how a seller feels about working with us.

What We're Looking For

Required Experience & Traits

Tools & Tech

Fundamental Beliefs You Must Embrace

Physical & Work Environment Requirements

This is an office-based position, with options for flexible hours or remote-work when necessary. Must be comfortable using headset, phone, and computer throughout the day. Reasonable accommodations will be made as needed.

Final Note

You don't need to have a real estate background to succeed here. What you do need is a heart for service, a voice that calms, and a mindset that puts the seller first. We can teach you the process. We can't teach you how to care-that part's up to you.