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Funeral Director is the primary contact with our families and interacts with them to fulfill the cremation arrangement needs for their love ones. Funeral Directors are responsible to ensure customers' full range of needs is addressed. He /She will provide customer service in all the areas of helping families and establishes strong personal and business relationships with customers.
JOB RESPONSIBILITIES
Meet with families and complete arrangements from beginning to end.
Partner with the Services Manager to fulfill customers' needs.
Support Location Manager in retaining the heritage and grow market share through active involvement with the community.
Ensure adherence to all professional, municipal, provincial/state, and federal licensing authority, regulations, and applicable rules.
Aftercare includes delivery of documents, stationery, documentation, information on insurance, health benefits, and pension, pre-arrangements for next of kin.
Answering phones, preparing reports as necessary, and participating in staff meetings.
Run errands related to cremation arrangements (post office, health department)
Ability to use technology while meeting with families.
Identifies and resolves problems in a timely manner.
Skillfully gathers, analyzes, and trends data.
Interact and connect with families in order to provide support
Produce and maintain service contract files
Other responsibilities as assigned.
MINIMUM Requirements
Education
Certification/License
Experience
1-2 years of industry experience
3-5 years of recent administrative or customer service experience
Knowledge, Skills and Abilities
Strong Computer Skills
Excellent Administrative Skills.
Excellent Customer Service Skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Ability to operate office equipment such as photocopiers, printers, fax machines, etc.
Conveys information clearly and concisely in written and spoken communication
Resolves problems and provides solutions to customers in a timely manner
Time management and organizational skills
Reliable transportation for occasional errands, local health departments, post office, deliveries, etc. (Mileage reimbursement available)
Work CONDITIONS
Work Environment
Work indoors and outdoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling
Traveling to local business
Business Professional Dress is required when in contact with families.
Work Postures
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Move, push and pull up to 25 lbs.
Work Hours
Operations hours are Monday to Friday, 8:00 AM to 5:00 PM. (Business hours may vary per location and state)
Travel up to 5%
Compensation:
Salary:$32-33
Benefits:
MedicalDentalVisionFlexible Spending Accounts (health care and dependent care)Health Savings Account with Company ContributionSick LeaveShort-Term DisabilityLong-Term DisabilityLife InsuranceVoluntary Accidental Death or Dismemberment InsuranceDependent Life InsuranceSCI 401(k) Retirement Savings Plan with Company matchEmployee Assistance Program
Postal Code: 98036
Category (Portal Searching): Operations
Job Location: US-WA - Lynnwood
Job Profile ID: N00041
Time Type: Full time
Location Name: Neptune Society North Seattle
Funeral Director (FD) • 4320 196th St SW Suite C, Lynnwood, WA, USA
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