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Operations Director
Operations DirectorCitibikenyc • New York, NY, United States
Operations Director

Operations Director

Citibikenyc • New York, NY, United States
4 days ago
Job type
  • Full-time
Job description

Overview

Posted Friday, October 17, 2025 at 4 : 00 AM

I s this you?

  • You lead teams by example to drive engagement and outcomes
  • You provide operations and repair / logistics expertise to consistently drive results to meet and exceed established targets
  • You are intrigued and excited to impact the greater New York City area through active and affordable bike sharing and micromobility solutions

If your answer is yes, we have an excellent career opportunity for you!

About the Role

Motivate seeks an experienced Director of Operations to provide planning, leadership, and oversight to ensure operational success and drive process improvements for all aspects of inspection, maintenance, and repair of the bike share fleet in the greater New York City area. You will drive operations and provide leadership for the management of depot and field-based teams to ensure the success of the department to meet KPIs and established metrics.

  • Take ownership for assigned aspects of operations, including budget and labor cost management, operational plan, and P&L responsibility, achieving expected margins

    • Facilitate external relations, building trust and a positive and productive relationship with our customer, through partnership and regular communications

    Hire, train, develop, engage, and provide overall leadership for managers overseeing teams of mechanics, both warehouse and field-based, through the full employee cycle

    Provide oversight for large-scale training evolutions to enforce standardization of repairs

    Oversee the collection, analysis, and utilization of data to drive business decisions and monitor / report on fleet performance and cost-efficiency

    Plan and oversee the execution of operations, quality control measures, and overall inventory control, optimizing the repair process, shop throughput, and mechanics’ skill levels and capacities

    Plan, prepare, and oversee the execution of system-wide undertakings and process improvements to further increase efficiency and effectiveness in obtaining KPIs, established metrics, and team management strategies

  • Drive and implement safety initiatives within the department to maintain a safe work environment, ensuring all safety and operational standards are met or exceeded

    • About You

  • You bring the right experience to the table : undergraduate degree in business, operations, project management, or related field with prior experience managing operations teams and prior success in an operational leadership role with a record of meeting targets
  • You are safety-oriented : Experience with implementing and enforcing consistency in safety standards and driving them through the department to build a culture of safety
  • You are a leader of leaders : You have years of experience successfully leading / overseeing a management team leading by example; focus on their alignment, engagement, development, and performance
  • You manage successful large teams : including scheduling, hiring, training, coaching and accountability; with a focus on employee engagement, training, and development throughout the full employee life cycle. Prior experience with a union and / or seasonal workforce highly desired
  • You are a team player : working cross-functionally across departments and with external partners, taking the lead on projects while providing updates to key stakeholders
  • You communicate effectively : strong written and verbal communication skills with a variety of audiences, able to build and maintain key relationships with both internal and external stakeholders
  • You are adaptable and results-oriented : Ability to analyze complex data sets and use that information to react effectively in dynamic environments; bringing strong decision-making skills and an ability to solve complex problems with creative solutions
  • You have strong organizational skills : proven record of successfully directing multiple projects simultaneously in a fast-paced environment
  • You utilize sound judgement : understand the importance of keeping information confidential; seek and consider multiple data points and opinions before making decisions
  • You are technology-proficient : well-versed in Microsoft Office and various operational applications, Tableau and database and data visualization skills a plus, with the ability to learn new software and hardware components quickly
  • You are flexible : understand that this role may require travel and work during off hours and weekends, as well as a regular presence at various locations around the greater New York City area
  • You are successful in a variety of work conditions, including a mixture of warehouse, office, and field work environments, as well as v arying weather conditions year-round

    • About Motivate

    We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.

    Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work , the play , the people, and the places they love most.

    Why Join Our Team

    As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities.

    Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providingemployment to those who need it most. We care about your passion, character, and determination to work hard more than your past.

    We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We’re looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we’d love to hear from you.

  • Comprehensive medical, dental, and vision plans
  • Life, accidental death, long-term and short-term disability insurance options
  • Paid time off and sick time
  • Paid parental leave
  • 401k retirement planwith company match
  • Free annual bike share membership
  • Opportunities for growth

    • Interested? Apply Now!

    The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate’s mission.

    Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age,genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status,pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the AmericanswithDisabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.

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