Director, Technology Account Management

Director, Technology Account Management

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview

The Technology Account Management (TAM) role, focused on external partners, is aligned with the Mastercard account teams. TAM team members are responsible for all aspects of the technology and operational relationship with the customer and are responsible for the customer's overall operational relationship with Mastercard. This position will work directly with a number of issuers, acquirers and / or processors within US Markets and serve as an internal liaison with the Global Product & Solutions, Product Delivery, Solution Sales and Operations & Technology (O&T) teams. This TAM team member must have a thorough understanding of the customer's business plans, operational environments and use of Mastercard's products / services. Ongoing responsibilities may include defining & initiating new system development needs, coordinating / assessing customer service, and ensuring flawless project execution by respective O&T functional areas.

Role

Be the primary operational and technical contact and advocate for the customer internal to Mastercard

Collaborate with customers to develop, monitor and report against joint operational and technical objectives.

Partner with Product Delivery, Sales, Market Development, Global Products & Solutions, Operations & Technology, and all other functional units throughout Mastercard, to manage and / or facilitate the internal development and implementation of any new product and / or technology enhancement.

Oversee Mastercard activity related to the technology design and implementation of customer projects to ensure customers' and Mastercard's needs are met.

Review applicable Mastercard information regarding changes or proposed changes to Mastercard rules, products, tools, and services (per bulletins, releases and manuals) with operational and technical customer contacts; provide feedback as the voice of the customer to internal partners

Identify customer operational and technical needs and arrange for training and communication of operational enhancements.

Drive customers and internal staff to ensure compliance with all Mastercard technology enhancements

Conduct periodic operational and fraud reviews

Accountable for customers overall operations satisfaction and integration with Mastercard.

All About You

Ability to work effectively across the operational and technical spectrums of the customer's organization as well as internally at Mastercard.

Ability to grasp technology details and translate that into solutions to problems and / or to address business opportunities.

Project management, implementation, technology, and operations skills required.

Knowledge of credit, debit, and commercial card operations with emphasis on authorizations, clearing, settlement, commercial products and fraud and risk management desirable.

Must demonstrate effective leadership, teamwork, communication, and influencing skills.

Strong analytical / problem solving and planning skills.

Knowledge of the business drivers, technology solutions and players, Mastercard products & rules and competitive solutions within the US market would be a plus.

College education or equivalent work experience with emphasis on business, and information technology and / or bankcard industry experience.

Travel will be required (up to 25%). Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include : insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Pay Ranges

O'Fallon, Missouri : $147,000 - $236,000 USD

Purchase, New York : $169,000 - $271,000 USD