Patient Access Partner I

Patient Access Partner I

The Patient Access Partner I serves as the first point of contact for incoming calls to Loyola Medicine and provides exceptional customer service to patients, families, physicians, and staff. This role is responsible for efficiently screening, routing, and responding to calls while ensuring accuracy and professionalism. The Patient Access Partner also performs paging, messaging, appointment support, and emergency communication services.

Shift : Tuesday Saturday 2 : 00pm 10 : 30pm

Key Responsibilities :

• Answer a high volume of incoming calls and route them to appropriate departments, providers, or clinical staff
• Provide paging and messaging services for physicians and hospital staff
• Screen and transfer escalated appointment-related calls to Patient Access Schedulers
• Deliver accurate information to patients, families, vendors, referring providers, and the public
• Assist callers with general hospital information, including departments, programs, and physician locations
• Maintain excellent communication standards to support high-quality patient care
• Follow after-hours call protocols and on-call procedures for physicians
• Support and help manage the Loyola on-call schedules
• Follow emergency communication procedures for disaster alerts and hospital notifications
• Log emergency calls accurately and in a timely manner
• Adhere to departmental quality, service, and performance standards
• Participate in required training and continuous professional development
• Perform other duties as assigned by call center leadership

Minimum Requirements :

Compensation : Pay Range : $15.76 - $22.11 per hour Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary : Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.