Service Desk Analyst

A company is looking for a Service Desk Analyst to provide Level 1 technical support to users.

Key Responsibilities

Provide general IT end-user support and troubleshoot technical issues via phone, email, or chat

Document and escalate unresolved issues while ensuring proper ticket management

Analyze customer issues to prioritize and drive positive customer experience results

Required Qualifications

Minimum 6 months' experience in a Service Desk or technical support role

Minimum 6 months of customer service experience in a professional industry

High School Diploma or GED

Strong troubleshooting and documentation skills

Ability to work weekdays from 1 : 30pm to 10 : 00pm EST