Desktop Support Specialist

About IEX

At IEX, we're passionate about building technology that moves industries forward. Our story began when we built a stock exchange designed to deliver high-performance results for all investors. Our belief is that technology should level the playing field so that opportunity is equitable. We are applying what we learned from building a high-performance stock exchange to build technology that solves for complexity and accelerates growth in other areas. We aspire to build a trusted, disciplined, and diversified business. Our goal is to build transformative technology without ever compromising our integrity - and we're just getting started!

About the Role

IEX is looking for a high-energy individual interested in breaking into the dynamic world of IT at a technology start-up. You will be joining our Enterprise Infrastructure team, primarily responsible for Windows administration, desktop support, and office automation. We are growing quickly, and you must be comfortable taking on multiple tasks to support our corporate users. Above all, you are passionate about our mission of driving fairness and transparency on Wall Street.

What You'll Do

• Provide user onsite and remote support to over 200 internal employees
• Dealing with Level 1-3 issues pertaining to MS Intune / Jamf
• Provide support for Windows 11, MacOS and iOS
• Manage user and device accounts in a multi-tenant Microsoft environment
• Manage Windows AD, Microsoft Azure, Microsoft Exchange; create and permission new users and groups (password resets, email group changes, etc.)
• Onboarding and offboarding of new hires and terms
• Support telephony, Zoom and MS Teams conference systems and all A / V systems
• Image PC's, laptops, Macbooks
• Oversee and update assigned support service requests
• VPN Support
• Networking troubleshooting and configuration
• Manage user devices in Verizon portal

What We're Looking For

Bonus Points!

Why you should apply

Here at IEX, we are dedicated to an inclusive workplace and culture. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable federal, state or local laws. This policy not only complies with all applicable

Our job titles may span more than one career level. The starting annual base pay is between $110,00 and $125,000 for this NY-based position. The actual base pay is dependent upon many factors, such as : training, transferable skills, work experience, business needs and market demands. The annual base pay range is subject to change and may be modified in the future. This role is eligible for bonus and equity.