Talent.com
No longer accepting applications
Tier 1 Engineer, End User Support - Hybrid - Philadelphia Area

Tier 1 Engineer, End User Support - Hybrid - Philadelphia Area

Magna5Blue Bell, PA, United States
5 days ago
Job type
  • Full-time
Job description
  • Candidates must be within the Philadelphia, PA area. This role is 80% work from home and 20% customer sites / offices in the Philadelphia area.
  • Tier 1 Engineer, End User Support

    About the Role

    As a member of the Support Center team, a Tier 1 End User Support is responsible for customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. The ability to work independently and remain self-motivated is a must. A strong work ethic and a proven track record of attendance is essential. The expectation is that the technician will troubleshoot beyond the PC, including troubleshooting servers, network devices, and cloud systems. The Operations Engineer (Help Desk Technician) will work closely with the other staff members under the manager's direction with responsibilities including, but not limited to :

    • Responding to customer support requests that come in via phone, email, chat, or customer portal
    • Interacting with clients using professionalism and promptness
    • Jointly solving problems through collaboration with team members.
    • Providing quality customer service skills in all forms of communication
    • Collaborating with Tier 2 and Tier 3 technicians on escalated customer support requests
    • Documenting resolutions and building knowledge base articles
    • Tracking time and activity in the Magna5 ticketing system
    • Utilizing the Magna5 monitoring and cybersecurity systems to triage alerts and alarms
    • Requirements

      What You Bring to the Team - the ideal candidate will possess the following.

      Minimum of 1 year administering / supporting the following :

    • Remote-Desktop / Remote-App Environments
    • Remote troubleshooting of printers / scanners / scan-to-fax
    • Remote troubleshooting of VPN issues
    • Active Directory / Azure AD
    • Office365 / Microsoft365
    • LAN / WAN environments
    • Experience with PSA and RMM Tools
    • Preferred Experience

    • 1+ year in a Managed Service Provider environment
    • Experience remotely supporting Apple products including MacOS & iOS
    • Experience working with Life Sciences companies or in highly regulated environments
    • Preferred Skills

    • Microsoft Windows Server 2012 / 2016 / 2019 / 2022
    • Microsoft 365 Administration
    • Active Directory
    • Fundamental understanding of DNS, DHCP and TCP / IP
    • Microsoft Exchange and SQL Server
    • VMware vSphere
    • Knowledge of back up technologies
    • Knowledge of security practices and policies
    • Education Expectations

      Associates degree in IT-related curriculum. Relevant and significant industry experience may provide as a substitute for the education requirement.

      Preferred Certifications

      Engaging in continued certification training and obtaining certifications to improve a skillset is strongly promoted and supported at Magna5. As a Tier 1 Support Technician candidate, we are looking for :

    • CompTIA A+
    • Microsoft 365 Certified : Modern Desktop Administrator Associate
    • MD100
    • MD101
    • Microsoft 365 Fundamentals
    • CompTIA Network+
    • Hours & Schedule

      The Magna5 Support Center operates 24 / 7 / 365. This job posting is primarily for the following schedule : Mon-Fri from 8 : 00am ET to 5 : 00pm ET.

      Work Perks

    • Hybrid environment
    • Paid time off including paid holidays and floating holidays
    • Bonus potential based on individual and company performance
    • Highly competitive and flexible medical, dental, and vision benefits plans
    • 401(k) with employer match
    • Tailored Life and Disability insurance plans
    • Full reimbursement for approved professional certification and career enriching opportunities
    • Magna5 Values

    • Win Together - We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.
    • Respond Fast - When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
    • Earn Trust - We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.
    • Stay Transparent - No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information.
    • Think Ahead - "Good enough" isn't good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success
    • What We Do

      Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24 / 7 / 365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com .

    Create a job alert for this search

    End User Support • Blue Bell, PA, United States

    Related jobs
    • Promoted
    IAM Technical Lead

    IAM Technical Lead

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    Full-time
    A company is looking for an IAM Technical Lead / Architect to drive the design and integration of enterprise identity and access management solutions. Key Responsibilities : Lead enterprise IAM integ...Show moreLast updated: 3 days ago
    • Promoted
    Engineer, Applications Development

    Engineer, Applications Development

    AvantorRadnor, Pennsylvania, United States
    Remote
    Full-time
    The Engineer, Applications Development is in the Information Technology department and will work directly with business users to develop and implement systematic solutions that solve their busine...Show moreLast updated: 1 day ago
    • Promoted
    Senior Support Engineer

    Senior Support Engineer

    VirtualVocationsNewark, Delaware, United States
    Full-time
    A company is looking for a Senior Escalation Support Engineer - Americas.Key Responsibilities Address and resolve complex technical issues through advanced troubleshooting Collaborate with engin...Show moreLast updated: 30+ days ago
    • Promoted
    Enablement Lead

    Enablement Lead

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    Full-time
    A company is looking for an Enablement Lead to lead global and regional enablement programs for Deal Desk representatives. Key Responsibilities Co-create and implement the enablement strategy for ...Show moreLast updated: 3 days ago
    • Promoted
    Hardware Support Engineer

    Hardware Support Engineer

    VirtualVocationsNewark, Delaware, United States
    Full-time
    A company is looking for a Hardware Support Engineer - Field Device Operations.Key Responsibilities Monitor, maintain, and troubleshoot a fleet of field devices including cameras and POS transact...Show moreLast updated: 4 days ago
    • Promoted
    Senior Embedded Software Engineer

    Senior Embedded Software Engineer

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    Full-time
    A company is looking for a Senior Embedded Software Engineer (Generalist).Key Responsibilities Co-design next-generation compute accelerators with the hardware team Develop real-time firmware en...Show moreLast updated: 30+ days ago
    Support Engineer III, Team Lead

    Support Engineer III, Team Lead

    Frontline EducationWayne, PA, US
    Full-time
    Support Engineer III, Team Lead .The Support Engineer III, Team Lead is ultimately responsible for providing quality and efficient customer service to customers through the daily management of the...Show moreLast updated: 9 days ago
    • Promoted
    Senior Lead Software Engineer, Back End

    Senior Lead Software Engineer, Back End

    Capital OneNewtown Square, PA, United States
    Full-time +1
    Senior Lead Software Engineer, Back End.Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and it...Show moreLast updated: 30+ days ago
    Help Desk Support Engineer - Onsite King of Prussia, Pennsylvania

    Help Desk Support Engineer - Onsite King of Prussia, Pennsylvania

    Blue MantisKing of Prussia, Pennsylvania, US
    Full-time
    Quick Apply
    This role will require applicants to be on site 3 days a week which could increase to 5 days a week onsite.Onsite Desktop Support Technician provides support to customer’s End Users both in person,...Show moreLast updated: 30+ days ago
    • Promoted
    UCC Engineer

    UCC Engineer

    VirtualVocationsNewark, Delaware, United States
    Full-time
    A company is looking for a UCC Engineer - Help Desk.Key Responsibilities Manage enterprise-scale projects, including firmware lifecycle planning and cloud migrations Architect and validate compl...Show moreLast updated: 25 days ago
    • Promoted
    Tech Lead

    Tech Lead

    VirtualVocationsNewark, Delaware, United States
    Full-time
    A company is looking for a Tech Lead to oversee the architecture and technical progress of a technology product.Key Responsibilities Lead a pod of engineers by writing code, conducting design rev...Show moreLast updated: 30+ days ago
    • Promoted
    Support Engineer

    Support Engineer

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    Full-time
    A company is looking for a Support Engineer II to provide technical assistance and resolve customer issues related to their services. Key Responsibilities Respond to customer support requests and ...Show moreLast updated: 30+ days ago
    • Promoted
    HubSpot Support Specialist

    HubSpot Support Specialist

    VirtualVocationsNewark, Delaware, United States
    Full-time
    A company is looking for a HubSpot Support Specialist to maintain, optimize, and advance their HubSpot CRM platform.Key Responsibilities Support ongoing data hygiene, including de-duplication and...Show moreLast updated: 3 days ago
    • Promoted
    High Performance Networking Technical Support Engineer (US)

    High Performance Networking Technical Support Engineer (US)

    Cornelis Networks, Inc.Wayne, PA, US
    Full-time
    Cornelis Networks delivers the worlds highest performance scale-out networking solutions for AI and HPC datacenters.Our differentiated architecture seamlessly integrates hardware, software and syst...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Technical Support Engineer

    Senior Technical Support Engineer

    VirtualVocationsNewark, Delaware, United States
    Full-time
    A company is looking for a Senior Technical Support Engineer - Keystone.Key Responsibilities Manage Keystone-specific delivery functions including hardware, OS, and software updates Conduct plan...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Embedded Firmware Engineer

    Senior Embedded Firmware Engineer

    VirtualVocationsNewark, Delaware, United States
    Full-time
    A company is looking for a Senior Embedded Software Engineer (Firmware).Key Responsibilities Co-design next-generation compute accelerators with the hardware team Develop real-time firmware enab...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Associate Technical Support Engineer

    Associate Technical Support Engineer

    VirtualVocationsNewark, Delaware, United States
    Full-time
    A company is looking for an Associate Technical Support Engineer (Eastern or Pacific Time).Key Responsibilities Review and handle customer inquiries, using established triage processes to resolve...Show moreLast updated: 11 hours ago
    • Promoted
    • New!
    Integration System Engineer IV

    Integration System Engineer IV

    VirtualVocationsNewark, Delaware, United States
    Full-time
    A company is looking for an Integration System Engineer IV - Provider.Key Responsibilities Configure and establish integration endpoints with on-premise and cloud-based ERP systems Recommend tec...Show moreLast updated: 11 hours ago
    • Promoted
    Director, IT End User Services

    Director, IT End User Services

    Dorman ProductsColmar, PA, United States
    Full-time
    Dorman was founded on the belief that people should have greater freedom to fix motor vehicles.For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket rep...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    IAM Implementation Engineer

    IAM Implementation Engineer

    VirtualVocationsPhiladelphia, Pennsylvania, United States
    Full-time
    A company is looking for an IAM Implementation / QA Validation Engineer to ensure the quality and accuracy of SailPoint ISC deployments. Key Responsibilities Develop and implement comprehensive test...Show moreLast updated: 7 hours ago