Patient Relations Specialist

Inova Health is looking for a dedicated Patient Relations Specialist to join our team. This role will be Full-Time, Monday-Friday, 8 : 30 a.m. - 5 : 00 p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits :

• Committed to Team Member Health : offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance : offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support : offering all Inova team members, their spouses / partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work / Life Balance : offering paid time off, paid parental leave

Patient Relations Specialist Job Responsibilities :

The Patient Relations Specialist is a critical role in ensuring positive interactions between Inova and our patients and families. This position is responsible for resolving patient concerns, complaints and grievances, providing excellent customer service by serving as a liaison between our teams and our patients and loved ones. Included in this advocate role is significant subject matter expertise to ensure our organization is compliant with Americans with Disabilities Act (ADA) and other governing bodies. Patient Relations Representatives will have ongoing training and education to stay updated on changes in healthcare regulations and best practices. Their expertise in these areas can contribute to better patient experiences, compliance with regulations, and the overall quality of healthcare services provided by the organization.

Patient Communication :

Complaint Mediation and Resolution :

Patient Satisfaction :

Education and Support for Patients and Team Members :

Policy Development :

Data Management :

Collaboration :

Advocacy :

Minimum Qualifications :

Preferred Qualifications :