Director Specialized Sales- CCaaS & CCI

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The primary objective of this Leadership position is to guide a team of specialized sellers for Contact Center Intelligence (CCI) and Contact Center as a Service (CCaaS) product set set to grow new revenue. The desired result is acquiring monthly recurring revenue at or above assigned growth and incremental revenue targets. Key functions are establishing working relationships with clients, region's direct and channel sales account teams, internal and external ecosystem partners prospecting, qualifying, and closing customers for Lumen.

The Main Responsibilities

• Lead a team of specialized sellers for CCI, SaaS, and CaaS products to achieve revenue targets.
• Build and manage strategic partner relationships with clients in North America.
• Develop and maintain relationships from operational to 'C' level for sales in the Enterprise commercial space.
• Meet or exceed management objectives, billed revenue, and sales quotas.
• Drive new revenue streams with clients and partners.
• Provide superior technology and solution knowledge.
• Maintain accurate strategic region and territory plans.
• Manage sales funnel and monitor sales activity against quotas.
• Execute a formalized relationship mapping strategy.
• Conduct business development activities in assigned regions.
• Develop and execute partner business plans.
• Coordinate business reviews to ensure successful joint execution.
• Collaborate with internal organizations to develop solutions and achieve objectives.
• Use a consultative sales approach to understand customer needs and deliver managed services solutions.
• Develop executive relationships with senior leadership.
• Oversee strategies to increase customer loyalty and reduce churn.
• Ensure smooth customer transitions to new products or services

What We Look For in a Candidate

Preferred Qualifications :

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Range

$148,838 - $198,450 in these states : AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$156,282 - $208,373 in these states : CO HI MI MN NC NH NV OR RI

$163,727 - $218,295 in these states : AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process

Learn more about Lumen's :

Benefits

Bonus Structure

#LI-Remote

#LI-LC3

Requisition # : 340116

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

10 / 21 / 2025