Director Revenue Cycle Operational Integrity

Revenue Cycle Organization Training Manager

Responsible for overseeing all aspects of Revenue Cycle Organization (RCO) employee training and quality assurance, including but not limited to designing and implementing training programs, monitoring performance against quality standards, partnering with operational leaders in identifying areas for improvement, and ensuring compliance with relevant regulations as identified by the Revenue Cycle Regulatory team, all while driving a culture of continuous learning and quality excellence across the RCO.

PRIMARY RESPONSIBILITIES

• Develops, implements and maintains a robust feedback system between quality assurance, training, and revenue cycle operations to ensure continuous learning and process enhancement.
• Oversees the design, development, implementation and management of comprehensive revenue cycle training programs for new hires and existing staff.
• Ensures training content aligns with regulatory requirements, organizational goals and industry best practices.
• Directs the monitoring and analysis of training effectiveness, partnering with revenue cycle operations to make data-driven decisions to refine programs and improve staff performance.
• Oversees revenue cycle quality audit process, ensuring accuracy for front and back revenue cycle.
• Identifies root causes of revenue cycle errors and responsible for communication and collaboration with operational leaders to implement corrections as needed.
• Recruits, engages, develops, leads, and manages assigned staff.
• Performs other duties as assigned.

EDUCATION

EXPERIENCE

SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization's 40,000 team members and more than 13,900+ providers are committed to providing exceptional health care services and revealing God's healing presence to everyone they serve.

With care delivery sites in Illinois, Missouri, Oklahoma, and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves.

This position IS remote work eligible. SSM Health currently offers remote work within the states of MO, WI, IL, OK, AL, FL, GA, IA, IN, KS, KY, LA, MI, NC, SC, TN, TX, UT, VA, WV.

To request additional information, confidentially submit your interest, or nominate a fellow colleague, please contact :

Angela Jones

Executive Talent Partner

Angela.Jones1@ssmhealth.com

Work Shift : Day Shift (United States of America)

Job Type : Employee

Department : QA and Training

Scheduled Weekly Hours : 40

Benefits : SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.