Service Supervisor

Job Description

Job Description

WE ARE

Renewal by Andersen of Roanoke is looking for a Service Supervisor to lead our field service team. We're searching for someone who is driven, organized, and ready to take ownership of technician performance, scheduling, training, and service quality. If you're a natural leader who thrives in a fast-paced, customer-focused environment - we want to hear from you!

OUR CULTURE

At Renewal by Andersen, our people come first . We believe in building a team that supports each other just as much as we support our customers. Our work culture is all about collaboration, growth, and purpose . We're committed to inclusion, innovation, and continuous improvement - and we empower our people to make a difference every day.

POSITION PURPOSE

As our Service Supervisor , you'll play a key role in ensuring that every customer receives fast, efficient, and high-quality service. You'll be responsible for supervising service technicians, managing daily workflows, optimizing inventory, training team members, and driving performance through meaningful metrics. This position is perfect for someone with strong leadership skills, technical knowledge, and a passion for developing others.

YOUR ROLE

• Supervise service technicians : assign work, review performance, and provide coaching.
• Lead weekly planning meetings to balance technician workloads and schedules.
• Monitor job metrics like call-backs, job count, and travel time - and use that data to improve performance.
• Conduct regular one-on-one meetings with techs to support their growth and training.
• Adjust daily schedules as needed due to emergency jobs, cancellations, or priority changes.
• Collaborate with install teams to avoid scheduling conflicts and optimize field coverage.
• Track service KPIs like days-to-service and repeat visits, and identify opportunities to improve.
• Manage inventory : parts, tools, PPE, and materials - and reduce waste or overstocking.
• Ensure techs are fully equipped and ready for each assignment.
• Develop and deliver training for service standards, safety protocols, and product knowledge.
• Perform quality audits, including photo reviews and customer follow-ups.
• Generate weekly reports on technician productivity, service metrics, and cost control.
• Address escalated customer issues tied to service quality or performance.

REQUIREMENTS

WHY JOIN OUR TEAM?

Our employees help make Renewal by Andersen an extraordinary workplace and consistently empower each other to pay if forward in the community we serve. We find strength in our dedication through following our Core Values; Install Integrity, Embody Respect, Champion Care, and Achieve Ambition.

From training, hands-on learning, internal & external social events, local business partnerships, community volunteering and true passion to provide the home improvement experience of Richmond homeowners' dreams, we've got it!

If you're looking for a place to grow & challenge yourself to become your best, you've found the perfect company!

Apply today!

Renewal by Andersen of Central Virginia and Roanoke is committed to providing a safe and secure workplace. As part of the hiring process, a background check will be conducted on all potential employees who receive conditional job offers.